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The hospitality industry is continuously evolving. Like many industries, it weathers the economy during downturns and prospers during good times. Investments in future trends will launch the industry into another decade of profitability—provided managers and owners stay focused on the needs and wants of their customers. The preparation of responsible leaders within the industry is also critical to the industry’s success. As American cuisine has gained respect the world over, and American hotels continue to set the global standard, chefs, hoteliers, designers, and the entire range of service people involved in the industry need to be trained to be creative, innovative, and, above all, service-oriented.
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