Orlando Utilities Commission (OUC) has a simple mission -- to
provide electricity and water services to customers in and around
Orlando, Florida. In 2012 the utility was serving 228,000
residential and business accounts. In addition, it operates
fossil-fueled and renewable power generation facilities (with 1,850
MW of capacity) and markets wholesale power. OUC also provides
district cooling, chilled water, and commercial lighting services,
and advises customers on power and water conservation
measures. In 2012 OUC delivered 25.3 billion gallons of
water and 6.9 million MW of power.
OUC serves the cities of Orlando and St. Cloud and portions of
unincorporated Orange County and Osceola County.
To produce power, the company operates coal, natural
gas, landfill gas and solar generation facilities at its Curtis H.
Stanton Energy Center. OUC also operates seven water treatment
plants and six chilled water plants (one of the largest
overall chilled water systems in the US).
In 2012 the company served 190,000 electric customers,
110,000 water customers, and 2,560 chilled water customers.
Sales and Marketing
Commercial customers include the Mall at Millenia, the Starwood
Resort, the Orange County Convention Center, and Lockheed Martin
and neighboring hotels with commercial chilled water
In 2012 OUC's revenues dropped by 2%. Retail electric revenues
decreased by $2.3 million with higher retail fuel revenues
offsetting lower retail energy revenues. Rate reductions
facilitated the use of $15.6 million of fuel stabilization funds to
mitigate the rate decreases. Rising fuel and purchased power costs
also hurt revenues as did mild weather, which crimped demand.
Wholesale fuel revenues decreased by $21.8 million, with a 34%
decline in MW hours sold in conjunction with the lower use of OUC's
coal generation plants.
In 2012 the company's net income decreased by 11% due to lower
The company is investing in renewables to reduce carbon
emissions. It has the largest array of solar panels in the US
southeast, on the roof of the Orange County Convention
Center. OUC also uses biodiesel to fuel its more than 775
In 2013, to improve operational efficiency and help customers
save money, the utility announced plans to upgrade the electric
and water meters across its entire service territory to smart,
digital meters. Some 150,000 digital electric meters were installed by the
end of 2013. About 147,000 water meters are scheduled to be
connected by the end of2014.
It is also improving its customer service. In 2013 OUC upgraded
its website and automated phone system and added more than 400
third-party locations for customers to pay their bills closer to
where they live, work, or shop.