Orlando Utilities Commission (OUC) has a simple mission -- to
provide electricity and water services to customers in and around
Orlando, Florida. In 2015 the utility was serving 234,000
residential and business accounts. In addition, it operates
fossil-fueled and renewable power generation facilities (with 1,850
MW of capacity) and markets wholesale power. OUC also provides
district cooling, chilled water, and commercial lighting services,
and advises customers on power and water conservation measures. In
2014 OUC delivered 28.5 billion gallons of water and 7.5 million MW
To produce power, the company operates coal, natural gas,
landfill gas and solar generation facilities at its Curtis H.
Stanton Energy Center. OUC also operates seven water treatment
plants and six chilled water plants (one of the largest overall
chilled water systems in the US).
In 2014 the company served 197,000 electric customers, 110,000
water customers, and 2,560 chilled water customers.
OUC serves the cities of Orlando and St. Cloud and portions of
unincorporated Orange County and Osceola County.
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Commercial customers include the Mall at Millenia, the Starwood
Resort, the Orange County Convention Center, and Lockheed Martin
and neighboring hotels with commercial chilled water systems.
In 2014 the company's net revenues increased by 7% due to ab
increase in retail electric revenues driven by higher retail energy
and fuel revenues and an increase in resale electric revenues
earned through the St. Cloud inter-local agreement.
OUC's net income increased by 67% due to higher net revenues and
a decrease in depreciation and amortization, primarily due to
additional depreciation study savings offset by accelerated
depreciation costs associated with the write-down of retired assets
and incremental year-over-year systematic depreciation related to
the capitalization of new assets.
In 2014 the company's operating cash inflow increased by
The company is investing in renewables to reduce carbon
emissions. It has the largest array of solar panels in the US
southeast, on the roof of the Orange County Convention Center. OUC
also uses biodiesel to fuel its more than 775 fleet vehicles.
In 2013, to improve operational efficiency and help customers
save money, the utility announced plans to upgrade the electric and
water meters across its entire service territory to smart, digital
meters. Some 150,000 digital electric meters were installed by the
end of 2013. Another 147,000 water meters were connected in
It is also improving its customer service. In 2013 OUC upgraded
its website and automated phone system and added more than 400
third-party locations for customers to pay their bills closer to
where they live, work, or shop.