The Vault Review

Uppers

  • Reputation for great customer service and a great place to work
  • Has a very loyal employee base

Downers

  • Overtime work required during peak travel periods

The Bottom Line

  • A leading airline in employee and customer relations.

Quality Of Life

Many employees say that Southwest feels like a family. A pilot out of Chicago wrote "Southwest has lived by the golden rule in their dealings with me and it makes it easy to go out of your way to provide the best customer service when you feel like you are part of the company that...

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