Southwest Airlines Co. at a Glance


  • Reputation for great customer service and a great place to work
  • Has a very loyal employee base


  • Overtime work required during peak travel periods

The Bottom Line

  • A leading airline in employee and customer relations.

About Southwest Airlines Co.

Southwest Airlines will fly any plane (as long as it's a Boeing) and let passengers sit anywhere they like (as long as they get there first). Sticking with what has worked, Southwest has expanded its low-cost, no-frills, no-reserved-seats approach to air travel throughout the US to serve nearly 90 destinations across North America. Now the largest carrier of US domestic passengers, Southwest still stands as an inspiration for scrappy low-fare upstarts the world over. The carrier has enjoyed 41 straight profitable years, amid the airline industry's ups and downs. Southwest's fleet numbers about 700 aircraft, including 665 Boeing 737s.

Geographic Reach

Southwest serves more than 90 destinations in some 40 US states in addition to the District of Columbia, Puerto Rico, Mexico, Jamaica, The Bahamas, Aruba, and the Dominican Republic.


By adding AirTran to its hangar (AirTran was purchased in 2011), Southwest now has access to more airports in the eastern and southeastern US (including a coveted spot at Delta's home airport in Atlanta), as well as to international destinations in the Caribbean and Mexico.

Simplicity has been key to Southwest's success. Most of the carrier's flights are less than two hours, and it usually lands at small airports to avoid congestion at competitors' larger hubs; in Dallas it's the big dog at little Love Field, its birthplace, and in Chicago it accounts for most of the traffic at Midway Airport. Southwest's (and AirTran's) fleet consists primarily of one type of aircraft -- the Boeing 737 -- to minimize training and maintenance costs.

Financial Performance

Southwest has achieved unprecedented growth over the last five years. Its revenues grew 5% from $17.7 billion in 2013 to $18.6 billion in 2014, a historic milestone. Profits also skyrocketed 51% from $754 million in 2013 to a record-setting $1.1 billion in 2014 due to the higher revenue coupled with a steep decline in fuel and oil prices.

The historic growth for 2014 was driven by a bump in passenger revenues fueled by increased passenger yield, increased fares, and a marginal increase in capacity. Freight revenues for 2014 also rose primarily due to higher average rates charged as a result of fuel surcharges and an increase in other revenues.

Southwest's operating cash flow increased from $2.5 billion in 2013 to $2.9 billion in 2014 due to the higher profits in addition to cash generated from accounts payable and accrued liabilities and air traffic liability.


Protective of its low-cost image, Southwest has staunchly resisted charging passengers baggage fees. However, it has seen the value of this strategy and has rolled out new fees that have included allowing passengers to bring small dogs or cats into the cabin for a one-way charge of $75 and charging a one-way $50 fee for unaccompanied minors.

A large part of Southwest's growth strategy has included the integration of AirTran Airways, which it acquired in 2011 for about $3.2 billion. (It officially retired the AirTran brand in late 2014.) As a result of this integration, Southwest in 2014 launched international services to Jamaica (Montego Bay), the Bahamas (Nassau), and Aruba (Oranjestad). The carrier currently provides its international services to five destinations in Mexico, Jamaica, The Bahamas, Aruba, and the Dominican Republic. Throughout 2015, Southwest plans to launch destinations in San Jose, Costa Rica; Puerto Vallarta, Mexico; and Belize City, Belize.

Another major strategy to stay profitable includes fleet modernization. Southwest is replacing older Boeing 737 planes with the larger and more fuel-efficient Boeing 737-800 for expansion to locations of greater distance, and it plans to begin using another new fuel-efficient model, the Boeing 737 Max, in 2017.

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Southwest Airlines Co.

2702 Love Field Dr.
Dallas, TX 75235
Fax: (214) 792-5015


  • Employer Type: Public
  • Stock Symbol: LUV
  • Stock Exchange: NYSE
  • Chairman, President, and CEO: Gary C. Kelly
  • Vice Chairman: Ron Ricks
  • EVP and COO: Michael G. Van de Ven

Major Office Locations

  • Dallas, TX

Other Locations

  • Little Rock, AR
  • Phoenix, AZ
  • Tucson, AZ
  • Alameda, CA
  • Los Angeles, CA
  • Oakland, CA
  • Ontario, CA
  • Sacramento, CA
  • San Diego, CA
  • Denver, CO
  • Fort Lauderdale, FL
  • Panama City, FL
  • Tampa, FL
  • West Palm Beach, FL
  • Atlanta, GA
  • Boise, ID
  • Bloomington, IL
  • Chicago, IL
  • Louisville, KY
  • Baltimore, MD
  • Grand Rapids, MN
  • Minneapolis, MN
  • Kansas City, MO
  • Morrisville, NC
  • Omaha, NE
  • Manchester, NH
  • Las Vegas, NV
  • Reno, NV
  • Albany, NY
  • Buffalo, NY
  • Ronkonkoma, NY
  • Columbus, OH
  • Oklahoma City, OK
  • Portland, OR
  • Nashville, TN
  • Amarillo, TX
  • Austin, TX
  • El Paso, TX
  • Houston, TX
  • Lubbock, TX
  • Mesquite, TX
  • San Antonio, TX
  • Salt Lake City, UT
  • Seatac, WA
  • Spokane, WA
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