About Hyatt Hotels Corporation

Hyatt Hotels is one of the world's top operators of luxury hotels and resorts. The company has about 700 managed, franchised, and owned properties in more than 55 countries. Its core Hyatt Regency brand offers hospitality services targeted primarily to business travelers and upscale vacationers. The firm's hotel chains include the upscale, full service Hyatt, Grand Hyatt, and Andaz brands, as well as Park Hyatt (luxury) and Hyatt Place (select service). Hyatt also operates resorts under the names Hyatt Zilara and Hyatt Ziva and the company's Hyatt Residence Club sells timeshare properties.

Geographic Reach

Hyatt has hotels all over the world. Outside the US, the company has existing properties in Europe (France, Germany, Italy, Switzerland, and the UK); the Middle East (Azerbaijan, Kyrgyz Republic, Saudi Arabia); Latin America (Argentina and Brazil); and Asia (India, Indonesia, Japan, and South Korea). During fiscal 2016 about 80% of the company's revenues came from properties located in the US, while the remaining 20% of revenues came from international operations.

Sales and Marketing

Hyatt uses a sales team located in global and regional sales offices around the world. Hyatt Gold Passport and Hyatt.com are the key components of its marketing strategy. Hyatt Gold Passport is a guest recognition and loyalty program. Hyatt.com is the chain's primary online source of information and reservation booking.

Financial Performance

Hyatt's $4.4 billion in revenue for fiscal 2016 was a slight increase compared to the the prior fiscal year, when the company reported $4.3 billion in revenue. However, even with billions in revenue, Hyatt's net income was only $204 million in fiscal 2016. That was an increase compared to fiscal 2015, when Hyatt only cleared $124 million in net income. The relatively modest net income on billions in revenue shows how expensive it is to operate hotels. The company's cash flow from operations remained strong in fiscal 2016.


In the US Hyatt focuses its expansion efforts on under-penetrated markets, mostly through management and franchising agreements. A key part of its strategy is to increase its franchise and managed properties, a business model that is associated with lower costs than outright ownership.

The company has doubled its properties in New York City. While more than 80% of the company's revenues have traditionally come from the US, approximately 70% of its new hotels will be located outside North America.

As part of its international strategy, Hyatt is focusing on markets such as Brazil, China, India, Russia, Latin America, and the Middle East for growth. The company has some 50 hotels open or under development in China in key markets such as Beijing, Hong Kong, Macau, Shanghai, and Shenzhen. Hyatt has also expanded in India, bringing the total count of hotels under development there to more than 50.

Hyatt has also been selling off some of its less profitable and less cost-effective hotels.

Mergers and Acquisitions

In early 2017 Hyatt acquired Miraval Group for $215 million. The acquisition gave Hyatt more wellness resorts and spas, allowing the company to better serve high-end travelers.

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Hyatt Hotels Corporation

150 N Riverside Plz Ste 800
Chicago, IL 60606-1598
Phone: 1 (312) 750-1234
Fax: 1 (312) 780-5287


  • Employer Type: Public
  • Stock Symbol: H
  • Stock Exchange: NYSE
  • President and CEO: Mark S. Hoplamazian
  • President and CEO: Mark S. Hoplamazian
  • Executive Chairman: Thomas J. Pritzker
  • 2016 Employees: 45,000

Major Office Locations

  • Chicago, IL

Other Locations

  • Birmingham, AL
  • Hoover, AL
  • Gilbert, AZ
  • Phoenix, AZ
  • Scottsdale, AZ
  • Tempe, AZ
  • Tucson, AZ
  • Cypress, CA
  • Emeryville, CA
  • Fremont, CA
  • Garden Grove, CA
  • Huntington Beach, CA
  • Indian Wells, CA
  • Irvine, CA
  • Long Beach, CA
  • Los Angeles, CA
  • Marina Del Rey, CA
  • Monterey, CA
  • Napa, CA
  • Newport Beach, CA
  • Palm Springs, CA
  • Palo Alto, CA
  • Rancho Cordova, CA
  • Riverside, CA
  • Roseville, CA
  • San Diego, CA
  • San Francisco, CA
  • San Jose, CA
  • San Ramon, CA
  • Santa Clara, CA
  • Truckee, CA
  • Valencia, CA
  • Aurora, CO
  • Avon, CO
  • Colorado Springs, CO
  • Denver, CO
  • Milford, CT
  • Shelton, CT
  • Washington, DC
  • Boca Raton, FL
  • Bonita Springs, FL
  • Clearwater, FL
  • Coral Gables, FL
  • Delray Beach, FL
  • Doral, FL
  • Estero, FL
  • Fort Lauderdale, FL
  • Jacksonville, FL
  • Key West, FL
  • Kissimmee, FL
  • Lakeland, FL
  • Miami, FL
  • Orlando, FL
  • Sarasota, FL
  • Tallahassee, FL
  • Tampa, FL
  • Weston, FL
  • Atlanta, GA
  • Duluth, GA
  • Lithonia, GA
  • Macon, GA
  • Norcross, GA
  • Savannah, GA
  • Smyrna, GA
  • Honolulu, HI
  • Kihei, HI
  • Boise, ID
  • Champaign, IL
  • Deerfield, IL
  • Itasca, IL
  • Lisle, IL
  • Oak Brook, IL
  • Oakbrook Terrace, IL
  • Rosemont, IL
  • Schaumburg, IL
  • Fort Wayne, IN
  • Indianapolis, IN
  • Overland Park, KS
  • Wichita, KS
  • Florence, KY
  • Lexington, KY
  • Louisville, KY
  • Baton Rouge, LA
  • New Orleans, LA
  • Boston, MA
  • Braintree, MA
  • Burlington, MA
  • Medford, MA
  • Bethesda, MD
  • Linthicum Heights, MD
  • Auburn Hills, MI
  • Dearborn, MI
  • Livonia, MI
  • Utica, MI
  • Bloomington, MN
  • Minneapolis, MN
  • Kansas City, MO
  • Saint Louis, MO
  • Ridgeland, MS
  • Charlotte, NC
  • Durham, NC
  • Morrisville, NC
  • Omaha, NE
  • Springfield, NE
  • Branchburg, NJ
  • Jersey City, NJ
  • Mount Laurel, NJ
  • New Brunswick, NJ
  • Parsippany, NJ
  • Princeton, NJ
  • Secaucus, NJ
  • Teaneck, NJ
  • Whippany, NJ
  • Albuquerque, NM
  • Bernalillo, NM
  • Henderson, NV
  • Incline Village, NV
  • Buffalo, NY
  • Fishkill, NY
  • New York, NY
  • Rochester, NY
  • Blue Ash, OH
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Dublin, OH
  • Mason, OH
  • Oklahoma City, OK
  • Cranberry Township, PA
  • East Norriton, PA
  • King Of Prussia, PA
  • Pittsburgh, PA
  • Newport, RI
  • Brentwood, TN
  • Franklin, TN
  • Hendersonville, TN
  • Memphis, TN
  • Nashville, TN
  • Austin, TX
  • Dallas, TX
  • El Paso, TX
  • Garland, TX
  • Houston, TX
  • San Antonio, TX
  • Sugar Land, TX
  • The Woodlands, TX
  • Salt Lake City, UT
  • Sandy, UT
  • Arlington, VA
  • Chantilly, VA
  • Chester, VA
  • Fairfax, VA
  • Glen Allen, VA
  • Herndon, VA
  • Reston, VA
  • Richmond, VA
  • Roanoke, VA
  • Sterling, VA
  • Tysons Corner, VA
  • Bellevue, WA
  • Bothell, WA
  • Mount Vernon, WA
  • Redmond, WA
  • Seattle, WA
  • Green Bay, WI
  • Madison, WI
  • Calgary, Canada
  • Toronto, Canada
  • Vancouver, Canada
  • Bengaluru, India
  • Gurgaon, India
  • Kolkata, India
  • Mumbai, India
  • New Delhi, India
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