Fujitsu Consulting

Fujitsu's business out West

Fujitsu Consulting is the North American IT consulting unit of the global technology group Fujitsu Limited.  Although Fujitsu Limited could be considered part of the venerable old guard of IT services, its origins date back to 1935 when it was spun off from Fuji Electric Company as a seller of telecommunications equipment, Fujitsu Consulting in its present form is far younger, having been created by the 1997 union of DMR Consulting, a Canadian consultancy, and Trecom Business Systems, an American IT services firm.  The resulting entity, which kept the name DMR Consulting, was a division of Amdahl Corp., a provider of information solutions.  Fujitsu Limited acquired Amdahl Corporation in 1997, subsequently turning it into Fujitsu IT Holdings and its DMR Consulting division into Fujitsu Consulting.

The firm was given strong support from its parent, which funded acquisitions and expansion onshore and built delivery services centers offshore in India and Costa Rica.  Fujitsu Consulting's services include application management, business process management and outsourcing, change management, training, staff supplementation and quality assurance, among others.  Clients come from the financial services, health care and life sciences, manufacturing, and telecommunications markets, as well as the government and the public sector.

As of March 2009, meanwhile, the consulting unit is officially part of a consolidated North American division within Fujitsu. Known as Fujitsu America, the division packages Fujitsu Consulting's application services together with the system platforms of Fujitsu Computer Systems, and Fujitsu Transaction Solutions' specialization in retailing solutions. The result? No change to what Fujitsu Consulting does, per se, but the new alignment does present a single corporate entity for clients to deal with for all their IT needs.

Stand and deliver

The firm is taking advantage of the economies of scale found in offshoring through its delivery centers in India.  It maintains facilities in Pune, Bangalore, Hyderabad and Noida, which offer application services such as development, integration and management.  Fujitsu Consulting intends to double its employee headcount in the country by 2009 in order to meet demand.  The firm additionally has a 400-person call center in San Jose, Costa Rica, which provides technical support for multiple markets in North America and overseas. 

It's who you know

Fujitsu Group has been focused on building its presence in North America for the past several years, and has announced a 2010 revenue goal of $10 billion.  To instantly boost its capabilities, Fujitsu Group partnered with Deloitte Consulting LLP to offer compliance, controls automation and controls monitoring service.  Fujitsu shows a penchant for working well with others, which can be seen in the alliances it has formed with technology vendors such as Microsoft, SAP, Cisco and Oracle.  Strategic advantages are also sought on a less conspicuous level, such as a partnership with Canadian firm HMS Software.  The agreement with HMS makes the Macroscope business/IT value alignment methodology available to Fujitsu's clients.

The firm will also at times make acquisitions that enhance its capabilities or add to its geographic sprawl.  In February 2008, it completed a transaction that achieved both of these goals, picking up Intlec-Gomatique, a provider of IT, telecommunications and geomatics solutions and consulting services.  Intlec-Gomatique has offices in Quebec City and Montreal, and serves clients in Canada and 20 other countries.

Emergency contract

Fujitsu Consulting announced in March 2008 that it was chosen by the government of Malaysia for a joint project to develop the country's 911 emergency call system.  The firm will work alongside Mutiara Technology Resources and Telekom Malaysia in a $60 million deal that will result in an integrated call center with 235 dispatch sites.  The sites will be capable of responding to issues of civil security and public safety, including police, fire, ambulance and civil defense matters.  As part of the engagement, over 4,000 call dispatchers and managers will be trained.  Fujitsu Consulting's role will primarily be project management and system and technology architecture.

Making the grade

The firm has proved to be a favorite solutions provider with some of its clients and partners.  In March 2008, Informatica honored it with the 2007 Regional Solution Partner of the Year Award for North America, an award primarily given based on the ability to generate software license revenue.  Fujitsu Consulting was chosen from a group of more than 150 of Informatica's regional solution partners.  Then, in June 2008, Microsoft announced that the firm was a joint finalist, along with Novantis, for Microsoft Partner of the Year in information worker solutions.  The two were under consideration because of their recent work on a SAP document archiving solution project for a large Canadian utilities company.  Ultimately, however, the firms were beaten out in the category by South Korea's Goodsen Technology.

An ally of education

The firm and its corporate parent support a number of educational scholarship programs and environmental outreaches, as well as specific local community service.  Volunteerism is encouraged among all employees, even in cases that require temporary leaves of absence.  One long-running initiative created by Fujitsu Limited is JAIMS (the Japan-America Institute of Management Science) a nonprofit postgraduate institution, open since 1972, offering education and training in global management and intercultural communication.  Enrollment often leads to internships with countries in the Asia Pacific region.  The group also sponsors a program that teaches the handicapped how to use computers and the internet.  And in a uniquely interactive conservation effort, Fujitsu Consulting has launched an online game, called Rhythm Forest, which simulates reforestation activities.  The results of each session are converted into actual seedling contributions to an international environmental program.

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Fujitsu Consulting


333 Thornall Street
Suite 630
Edison, NJ 08837
Phone: (732) 549-4100
Fax: (732) 632-1826
www.fujitsu.com/us/services/consulting

STATS


  • Employer Type: Public
  • Stock Symbol: 6702.T
  • Stock Exchange: TSE
  • President: Masami Yamamoto
  • 2010 Employees: 6,225

Major Office Locations

  • Edison, NJ

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