Mercer offers a wide range of human resources-related consulting, investment management, and outsourcing services for companies around the world. As a consultant, the firm helps its clients design and manage retirement plans and health insurance programs of various types. Mercer's investment management business focuses on retirement plan assets. In addition, the firm offers consulting services designed to help clients get the most from their employers. As an outsourcer, Mercer administers benefits programs for its customers. The firm operates in more than 130 cities in 42 countries worldwide. Insurance giant Marsh & McLennan wholly owns the company, which was established in 1959 as William M. Mercer.
To strengthen its client offerings, Mercer also works in conjunction with Oliver Wyman Group, another subsidiary owned by Marsh & McLennan. Oliver Wyman was formed in 2007 through the combining of three Mercer units.
Mercer operates through the four primary segments of Health and Benefits (advice to employers on total health management and health brokerage strategies); Retirement (strategic and compliance-related retirement services to corporate, governmental, and institutional clients); Talent (advise organizations on the engagement, management, and rewarding of employees); and Investments (investment consulting and other services to the sponsors of pension funds, foundations, endowments, other investors and wealth management companies).
Sales and Marketing
Mercer's clients have included numerous companies from the
100 and FTSE 100, along with smaller enterprises.
Mercer's revenue climbed 2% to reach $4.2 billion in 2013. The growth was attributed to an increase in revenue from its Health and Investments segments, offsetting decreases in revenue from its Retirement operations. The growth for 2013 was also fueled by two acquisitions made during 2013: Corven, a UK-based management consultancy firm; and Global Remuneration Solutions, a market leading compensation consulting firm based in South Africa.
Mergers and Acquisitions
The company has made several acquisitions over the years that has lead to additional revenue. In 2013 it purchased UK-based management consultancy firm Corben and South Africa-based Global Remuneration Solutions, a market leading compensation consulting firm. Throughout 2014 it purchased Workday services partner Jeitosa Group International, a global HR business consultancy and IT systems integration firm; Perth-based AUSREM, a specialist remuneration research and workforce consulting firm serving the utilities, mining, and energy sectors; and Transition Assist, a retiree exchange specializing in helping retirees in employer-sponsored plans select Medicare supplemental health care insurance.
In 2015 Mercer bought SCM Strategic Capital Management (now operating as Mercer Private Markets, it oversees more than $100 billion) in a deal which expanded its alternative investments operations. Early the following year, the company acquired CPSG Partners, another Workday services partner.
In late 2016 the company acquired employee survey services firm Sirota Consulting for an undisclosed amount.