Mercer offers a wide range of human resources-related consulting, investment management, and outsourcing services for companies around the world. As a consultant, the firm helps its clients design and manage retirement plans and health insurance programs of various types. Mercer's investment management business focuses on retirement plan assets. In addition, the firm offers consulting services designed to help clients get the most from their employers. As an outsourcer, Mercer administers benefits programs for its customers. The firm operates in more than 180 cities in 40 countries worldwide. Insurance giant Marsh & McLennan wholly owns the company, which was established in 1959 as William M. Mercer.
Mergers and Acquisitions
In 2012, Mercer made plans to acquire Mahoney & Associates' health and welfare and defined contribution advisory practices. This transaction will expand Mercer's presence in the Miami/Ft Lauderdale employee benefits and qualified plan brokerage market. It also expands Mercer's DC (Defined Contribution) Advisors capabilities and strengthens its local health and benefits distribution capabilities. Also that year Mercer acquired Alicia Smith & Associates, a Medicaid policy consulting firm. That deal strengthened Mercer's ability to advise federal, state and US territory governments on Medicaid, health insurance exchanges, and related programs for children.
A year earlier, the company purchased Hammond Associates, a firm serving 200 clients with expertise in investment consulting. That transaction enhanced Mercer's strength in one of the fastest growing segments in the investment consulting sphere: serving endowments and foundations and the private wealth and health care markets. Also in 2011 it grew in this segment when it acquired Evaluation Associates, a public sector investment consulting firm formerly owned by Milliman. Both acquisitions boosted Mercer's market share in the US.
In 2010, Mercer bought Innovative Process Administration (IPA), a firm that provides health and benefits recordkeeping and employee enrollment software. Mercer also looked to boost its international reach in 2010 when it bought ORC Worldwide, a global HR information and talent management consulting firm. The deal beefed up Mercer's complementary consulting, conference, and educational services.
Sales and Marketing
To strengthen its client offerings, Mercer also works in conjunction with Oliver Wyman Group, another subsidiary owned by Marsh & McLennan. Oliver Wyman was formed in 2007 through the combining of three Mercer units: Mercer Management Consulting (operations and strategy advisement), Mercer Delta Organizational Consulting (change management and organizational architecture), and Mercer Oliver Wyman (risk management and strategy consulting). The group is now a diversified consulting firm operating in about 40 cities across 20 countries.
Mercer's clients have included numerous companies from the FORTUNE 100 and FTSE 100, along with smaller enterprises.
Revenue increased by more than 8% in 2011 compared to the prior year. The increase is attributed to growth from Retirement, Health and Benefits, Talent, Rewards & Communications, Total Mercer Consulting, Outsourcing, and investments.