About Zale Corporation

Zale is multifaceted. One of North America's largest specialty jewelry retailers, Zale sells diamond, colored stone, and gold jewelry (diamond fashion rings, semi-precious stones, earrings, gold chains); watches; and gifts at some 750 stores and kiosks, mostly in malls, throughout the US, Canada, and Puerto Rico. The firm has a trio of large chains aimed at different jewelry markets: Gordon's Jewelers, flagship chain Zales Jewelers, and Piercing Pagoda. Zale also operates about 125 outlet stores, runs more than 200 stores in Canada under the Peoples Jewellers and Mappins names, sells online, and offers jewelry insurance. Zale has been a part of Signet Jewelers since mid-2014.

Change in Company Type

Bermuda-based Signet Jewelers, the operator of the Kay Jewelers and Jared the Galleria of Jewelry chains in the US, in May 2014 acquired Zale for $21 per share, a significant premium to its stock price. The $1.4 billion deal followed a strong holiday season (and year) for US jewelry sales and is a further step in the consolidation of the jewelry industry.

Operations

The Zale division consists of two reportable segments: Zale Jewelry (972 jewelry stores in shopping malls under the national brands Zales Jewelers, Zales Outlet, and Peoples Jewellers, along with regional brands Gordon's Jewelers and Mappins Jewellers); and Piercing Pagoda, which operates about 600 mall-based kiosks.

Geographic Reach

Zale operates in the US, Canada, and Puerto Rico. Peoples jewelry stores represent the brand in Canada, where there are about 140 stores.

Financial Performance

With revenue of about $1.2 billion, Zales accounted for 20% of Signet’s sales in 2017 (ended January). Zales stores produced an average of $1.3 million in sales during the year.

Strategy

In 2018, the new Zales eCommerce platform was to begin operations. The technology upgrade was to provide a better user experience and a more efficient operating model for the company.

Zale is positioned as "The Diamond Store" (diamond jewelry, especially in bridal and fashion). The Zales brand complements Signet's merchandise assortments with promotional strategies to increase sales during traditional gift-giving periods and throughout the year.

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Zale Corporation

901 W Walnut Hill Ln
Irving, TX 75038-1001
Phone: 1 (972) 580-4000
Fax: 1 (972) 580-5286

Stats

  • Employer Type: Subsidiary
  • CEO: George Murray
  • Senior, Vice President, Merchandiseing: Laura Maaske
  • CEO: George Murray
  • 2013 Employees: 11,900

Major Office Locations

  • Irving, TX

Other Locations

  • Birmingham, AL
  • Montgomery, AL
  • Jonesboro, AR
  • North Little Rock, AR
  • Rogers, AR
  • Mesa, AZ
  • Bakersfield, CA
  • Camarillo, CA
  • Commerce, CA
  • Escondido, CA
  • Santa Clarita, CA
  • Milford, CT
  • Hialeah, FL
  • Miami, FL
  • Orlando, FL
  • Panama City Beach, FL
  • Wesley Chapel, FL
  • Augusta, GA
  • Davenport, IA
  • Chicago, IL
  • Joliet, IL
  • Schaumburg, IL
  • Indianapolis, IN
  • Michigan City, IN
  • Mishawaka, IN
  • Plainfield, IN
  • Wichita, KS
  • Hammond, LA
  • Taunton, MA
  • Salisbury, MD
  • Muskegon, MI
  • Duluth, MN
  • Springfield, MO
  • Southaven, MS
  • Jackson, NJ
  • Princeton, NJ
  • Tinton Falls, NJ
  • Henderson, NV
  • Las Vegas, NV
  • Astoria, NY
  • Bronx, NY
  • Deer Park, NY
  • Jamaica, NY
  • New York, NY
  • Dayton, OH
  • Medford, OR
  • Troutdale, OR
  • Pittsburgh, PA
  • Warwick, RI
  • Clarksville, TN
  • Collierville, TN
  • Nashville, TN
  • Eagle Pass, TX
  • Flower Mound, TX
  • Garland, TX
  • Houston, TX
  • Humble, TX
  • Pearland, TX
  • Richmond, TX
  • Rockwall, TX
  • Rosenberg, TX
  • Round Rock, TX
  • San Antonio, TX
  • Spring, TX
  • Texarkana, TX
  • Webster, TX
  • Norfolk, VA
  • North Chesterfield, VA
  • Roanoke, VA
  • Williamsburg, VA
  • Olympia, WA
  • Johnson Creek, WI
  • Milwaukee, WI
  • Morgantown, WV
  • Abbotsford, Canada
  • Antigonish, Canada
  • Barrie, Canada
  • Bedford, Canada
  • Belleville, Canada
  • Brampton, Canada
  • Brantford, Canada
  • Burlington, Canada
  • Burnaby, Canada
  • Calgary, Canada
  • Cambridge, Canada
  • Charlottetown, Canada
  • Chatham, Canada
  • Concord, Canada
  • Courtenay, Canada
  • Cranbrook, Canada
  • Dartmouth, Canada
  • Dieppe, Canada
  • Edmonton, Canada
  • Etobicoke, Canada
  • Fredericton, Canada
  • Georgetown, Canada
  • Greenwood, Canada
  • Guelph, Canada
  • Halifax, Canada
  • Hamilton, Canada
  • Kingston, Canada
  • Kitchener, Canada
  • Lethbridge, Canada
  • Lindsay, Canada
  • Lloydminster, Canada
  • London, Canada
  • Markham, Canada
  • Midland, Canada
  • Miramichi, Canada
  • Mississauga, Canada
  • Nanaimo, Canada
  • Nepean, Canada
  • Niagara Falls, Canada
  • North Bay, Canada
  • North York, Canada
  • Oakville, Canada
  • Orleans, Canada
  • Ottawa, Canada
  • Owen Sound, Canada
  • Penticton, Canada
  • Peterborough, Canada
  • Port Hawkesbury, Canada
  • Powell River, Canada
  • Prince Albert, Canada
  • Prince George, Canada
  • Red Deer, Canada
  • Regina, Canada
  • Saint John, Canada
  • Sarnia, Canada
  • Saskatoon, Canada
  • Sault Ste. Marie, Canada
  • Scarborough, Canada
  • Sherwood Park, Canada
  • St Catharines, Canada
  • St. John'S, Canada
  • Stratford, Canada
  • Sudbury, Canada
  • Surrey, Canada
  • Swift Current, Canada
  • Thompson, Canada
  • Thunder Bay, Canada
  • Timmins, Canada
  • Toronto, Canada
  • Victoria, Canada
  • Waterloo, Canada
  • Welland, Canada
  • Windsor, Canada
  • Winnipeg, Canada
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