About Toys "r" Us, Inc.

Kids rule the aisles while parents tag along for the ride at Toys "R" Us. The company is one of the world's largest toy retailers despite losing its top position in the US to retailing behemoth Wal-Mart . Toys "R" Us sells its wares in more than 1,690 retail and 255 licensed stores worldwide, as well as online. Of its 880 Toys "R" Us and Babies "R" Us stores in the US and Puerto Rico, the retailer operates nearly 225 juvenile stores and more than 210 side-by-side stores, which sell both toys and juvenile products. Toys "R" Us is privately held by investment firms KKR and Bain Capital and real estate firm Vornado Realty Trust. In September 2017 Toys "R" US filed for Chapter 11 bankruptcy protection to gain time to deal with its long-term debt.

Bankruptcy

With its Chapter 11 bankruptcy filing, Toys "R" Us will develop a plan refinance its long-term debt so that it can invest in long-term growth. A $400 million debt payment comes due in 2018 and the company has burned through cash as it deals with a fast-changing retail market. The company will keep all its stores open as it works with a law firm to formulate a refinancing plan. In the meantime, JP Morgan and other lenders agreed to supply $3 billion so the company can pay employees and suppliers.

Operations

Toys "R" Us operates two business segments: Toys "R" Us Domestic and Toys "R" Us International.

Its Domestic segment, which generates 60% of the company's total revenue, sells five categories of products: core toy, juvenile (including baby), learning, entertainment, and seasonal. The segment has stores in 49 US states, as well as Puerto Rico and Guam. The company's International segment (40% of revenue) peddles the same product categories through 574 traditional toy stores, 210 side-by-side stores, 16 long-term express stores, and 14 baby stores. The International segment covers 37 countries. Both segments have an e-commerce presence.

The toy maker and marketer's business is supported by 18 distribution centers: eight devoted to domestic operations and 10 focused on international operations (excluding licensed business). The company's third party logistics providers JB Hunt Transport and Performance Team Freight Systems manage the delivery of inventory from the company's distribution centers to its stores. It also has an agreement with DHL Supply Chain to provide warehousing and fulfilment for company's US e-commerce operations.

Some of the company's subsidiaries include Toys "R" Us Properties (UK) Limited; Toys "R" US Europe, LLC; and Toys "R" Us Australia Holdings, LLC. The company also owns the KB Toys brand and e-commerce site. The Toys "R" Us website is Toysrus.com, which also sells Babies "R" Us products. It also runs over 125 smaller Express stores for seasonal times.

Geographic Reach

Toys "R" Us operates in the US and nearly 40 countries around the world. The company's major international markets are Europe, Japan, Canada, the UK, and China.

Sales and Marketing

The toy retailer utilizes a variety of marketing and advertising channels to reach its target audiences. Its mass marketing programs include email marketing, national television and radio spots, direct mail, targeted magazine advertisements, digital and social media, catalogs/rotos, and ads in national or local newspapers. Other strategies include targeted door-to-door distribution, direct mailings to loyalty program members, and in-store marketing.

Toys "R" Us's most effective piece of advertising in the United States is 'The Great Big Toys "R" US Book of Awesome' promotional catalog, which features an interactive digital app and is sent before the holiday selling season via direct mail, newspapers, and in its stores.

Financial Performance

Toys "R" Us's annual revenue has fallen for five consecutive years. In fiscal 2017, it fell a further 2% to $11.5 billion due to lower comparable store sales and store closures. Toys "R" Us has been notably slow to respond to the rise of e-commerce and has seen its sales eroded by online competitors. Store closures also played a major role in the disappointing figures, particularly the sale of the FAO Schwarz flagship store in New York. The strong US dollar also impacted on International sales.

Toys "R" Us recorded a net loss of $36 million, its fourth year in the red. While a poor figure, this nevertheless represents a narrowing of the $130 million loss from the previous year due to lower SGA and income tax expenses, offset by lower margins.

Cash used in operating activities was $1 million, a fall from $238 million provided from operations the previous year. The drop was down to increased domestic vendor payments.

Strategy

As one of the last big toy retailers, Toys "R" Us has been grappling with how to grow its business amid a weak selling environment for specialty retailers. The toy chain competes with Wal-Mart Stores and Target , which both lure shoppers with groceries and other basics. Furthermore, its breadth of selection is being challenged by online giant Amazon.com .

To turn around its situation and set the company up for long-term profitability, the retailer in 2016 reiterated its customer convenience-oriented strategy to integrate both its online and brick-and-mortar offerings by utilizing its "In-Store Pick Up," "Ship from Store," and "Ship to Store" fulfilment channels. In recent years, it's also been using its "juvenile integration" strategy, seeking to boost sales and profits by offering customers "one-stop shopping" by building new side-by-side stores, which combine its Toys "R" Us stores and Babies "R" Us stores merchandise under one roof, and by converting existing stores to the hybrid format.

The company has also been looking to improve its supply chain management, optimize its inventory mix, and upgrade its automated replenishment system to improve its inventory turnover.

The toy retailer also continues to expand its stores globally as the US market continues to mature, opening its 100th store in China in January 2016. Toys "R" Us's international sales are increasing as a proportion of total sales.

Company Background

In March 2013, Toys "R" Us withdrew its IPO after sitting on it for almost three years. Despite an impressive turnaround as a private company under CEO Jerry Storch, the wild swings in the stock market and fear of another recession finally spurred the company to formally withdraw the offering. More fundamentally, the toy seller's sales growth had stalled and competition had increased, which ultimately conspired to doom its IPO prospects.

Toys "R" Us was taken private in 2005 by a private equity group after being a public company for nearly three decades (1978 through 2005). The toy retailer first ventured overseas in 1984.

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Toys "r" Us, Inc.

1 Geoffrey Way
Wayne, NJ 07470-2066
Phone: 1 (973) 617-3500
Fax: 1 (973) 617-3009

Stats

  • Employer Type: Private
  • Chairman and CEO: David A. Brandon
  • Vice Chairman, EVP, and Global Chief Talent Officer: Timothy Grace
  • EVP and CFO: Michael J. Short
  • 2017 Employees: 64,000

Major Office Locations

  • Wayne, NJ

Other Locations

  • Anchorage, AK
  • Dothan, AL
  • Foley, AL
  • Hoover, AL
  • Mobile, AL
  • Montgomery, AL
  • Tuscaloosa, AL
  • Vestavia, AL
  • Fayetteville, AR
  • Fort Smith, AR
  • Little Rock, AR
  • North Little Rock, AR
  • Chandler, AZ
  • Glendale, AZ
  • Mesa, AZ
  • Phoenix, AZ
  • Scottsdale, AZ
  • Tucson, AZ
  • Yuma, AZ
  • Alhambra, CA
  • Bakersfield, CA
  • Bell, CA
  • Brea, CA
  • Brentwood, CA
  • Burbank, CA
  • Calabasas, CA
  • Calexico, CA
  • Cerritos, CA
  • Chico, CA
  • Chino Hills, CA
  • Chula Vista, CA
  • Citrus Heights, CA
  • City Of Industry, CA
  • Clovis, CA
  • Colma, CA
  • Commerce, CA
  • Covina, CA
  • Culver City, CA
  • Dublin, CA
  • Elk Grove, CA
  • Emeryville, CA
  • Fairfield, CA
  • Folsom, CA
  • Fontana, CA
  • Foster City, CA
  • Fresno, CA
  • Fullerton, CA
  • Garden Grove, CA
  • Hawthorne, CA
  • Hayward, CA
  • Huntington Beach, CA
  • La Mesa, CA
  • Lake Elsinore, CA
  • Lancaster, CA
  • Livermore, CA
  • Long Beach, CA
  • Los Angeles, CA
  • Manhattan Beach, CA
  • Mission Viejo, CA
  • Modesto, CA
  • Monrovia, CA
  • Montebello, CA
  • Murrieta, CA
  • National City, CA
  • Newhall, CA
  • Northridge, CA
  • Oceanside, CA
  • Ontario, CA
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  • Pinole, CA
  • Pittsburg, CA
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  • Annapolis, MD
  • Baltimore, MD
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  • Lutherville Timonium, MD
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  • Ann Arbor, MI
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  • Midland, MI
  • Northville, MI
  • Norton Shores, MI
  • Novi, MI
  • Okemos, MI
  • Pontiac, MI
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  • Redford, MI
  • Roseville, MI
  • Saginaw, MI
  • Southfield, MI
  • Southgate, MI
  • Sterling Heights, MI
  • Taylor, MI
  • Traverse City, MI
  • Westland, MI
  • Ypsilanti, MI
  • Burnsville, MN
  • Hopkins, MN
  • Maple Grove, MN
  • Minneapolis, MN
  • Rochester, MN
  • Saint Paul, MN
  • Ballwin, MO
  • Chesterfield, MO
  • Columbia, MO
  • Hazelwood, MO
  • Independence, MO
  • Joplin, MO
  • Kansas City, MO
  • Lees Summit, MO
  • Saint Louis, MO
  • Saint Peters, MO
  • Springfield, MO
  • Hattiesburg, MS
  • Jackson, MS
  • Meridian, MS
  • Tupelo, MS
  • Billings, MT
  • Kalispell, MT
  • Asheville, NC
  • Cary, NC
  • Charlotte, NC
  • Concord, NC
  • Durham, NC
  • Fayetteville, NC
  • Gastonia, NC
  • Greensboro, NC
  • Greenville, NC
  • Hickory, NC
  • Raleigh, NC
  • Smithfield, NC
  • Wilmington, NC
  • Winston Salem, NC
  • Fargo, ND
  • Lincoln, NE
  • Omaha, NE
  • Concord, NH
  • Manchester, NH
  • Nashua, NH
  • Portsmouth, NH
  • Salem, NH
  • Atlantic City, NJ
  • Bridgewater, NJ
  • Burlington, NJ
  • Cherry Hill, NJ
  • Deptford, NJ
  • East Brunswick, NJ
  • East Hanover, NJ
  • Eatontown, NJ
  • Flanders, NJ
  • Freehold, NJ
  • Hazlet, NJ
  • Iselin, NJ
  • Jersey City, NJ
  • Livingston, NJ
  • Manalapan, NJ
  • Mays Landing, NJ
  • New Brunswick, NJ
  • North Bergen, NJ
  • Paramus, NJ
  • Parsippany, NJ
  • Paterson, NJ
  • Phillipsburg, NJ
  • Princeton Junction, NJ
  • Raritan, NJ
  • Rockaway, NJ
  • Secaucus, NJ
  • Sicklerville, NJ
  • South Orange, NJ
  • Tinton Falls, NJ
  • Toms River, NJ
  • Totowa, NJ
  • Trenton, NJ
  • Union, NJ
  • Vineland, NJ
  • Woodbridge, NJ
  • Albuquerque, NM
  • Farmington, NM
  • Henderson, NV
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  • Reno, NV
  • Albany, NY
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  • Nanuet, NY
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  • Rochester, NY
  • Staten Island, NY
  • Syracuse, NY
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  • Akron, OH
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  • Canton, OH
  • Cincinnati, OH
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  • Dayton, OH
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  • Groveport, OH
  • Lima, OH
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  • Mentor, OH
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  • Reynoldsburg, OH
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  • Toledo, OH
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  • Norman, OK
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  • Albany, OR
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  • Portland, OR
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  • Altoona, PA
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  • Chambersburg, PA
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