Follett Higher Education Group

  • Overview

Follett Higher Education Group (FHEG) hopes that you're not too cool for school. The company, in existence for more than a century, is the nation's largest operator of campus bookstores, supplying students and faculty with textbooks and other course materials through about 930 bookstores. FHEG also provides about 1,600 individually managed stores with wholesale books and related services, such as point-of-sale management systems and buyback services, as well as store design and consulting services. FHEG offers apparel, software, textbooks, and more through its efollett.com, follettbooks.com, and cafescribe.com websites. The company is a subsidiary of educational materials wholesaler Follett Corporation.

Geographic Reach

FHEG operates across North America.

Operations

FHEG, which manages more than 4 million sq. ft. of bookstore space companywide, sold about 27.8 million textbooks in 2012, serving more than 5 million students and 500,000 faculty members each year.

Strategy

To keep up with its growing business, FHEG has invested in a new 551,200-sq.-ft. distribution center in Aurora, Illinois, for both its wholesale and virtual bookstore businesses. It had expected to complete its move to the new facility by the end of 2013.

Feeling the pressure from deep-discounting online booksellers, FHEG offers textbook rentals at more than 750 company-operated stores and about 150 independently managed bookstores across the US. It also launched a textbook rental pilot program through its Follett of Canada subsidiary. Textbook rentals have gained popularity in recent years as students and their parents look for ways to pare college expenses. While a new or used textbook can carry a price tag upward of $75, a rental from FHEG costs about $40 for a semester. In its first year in operation, the rental program -- called Rent-A-Text -- rented more than 4.5 million textbooks with estimated cost savings to students in excess of $215 million.

FHEG is also working to capture the attention of high-tech academics. While printed texts account for the bulk of orders, the company has been selling more digital-format books. Its CafeScribe application gives students and professors access to its library of more than 10,000 e-textbooks and allows them to highlight and take notes while studying. In 2013 it launched a tablet-optimized application of efollett.com to make it easier for students with tablets to access and purchase course materials, supplies, and general merchandise. The move boosted orders from consumers with tablets by more than 30% as compared to the year earlier.

Financial Performance

In fiscal 2011 FHEG logged $382.2 million in consolidated e-commerce sales, up 7% from 2010's $357.8 million. The company's total text sales were $353 million, up 6% from $333.3 million in 2010. Rental sales during the same reporting period came in at $27.5 million, or nearly 8% of total text sales. 

Company Ownership

FHEG is a unit of Follett Corporation, a family-owned company.

Awards and Recognition

Among the largest private companies in the US, the company ranks 133 out of 500 in the Forbes Magazine listing. It also comes in at 12th in Crain's Chicago Business listing of the largest private companies in Illinois.

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Follett Higher Education Group


1818 Swift Dr
Oak Brook, IL 60523-1553
Phone: 1 (630) 279-2330
www.fheg.follett.com

STATS


  • Employer Type: Subsidiary
  • President, CEO: Chuck Follett
  • President and COO: Tom Christopher
  • President, CEO: Chuck Follett

Major Office Locations

  • Oak Brook, IL

SALARY FINDER

SALARY FINDER

Health Service Administrator

  • $0
  • 25
  • 50
  • 75
  • 100
  • 100+
Yearly Salary Range (US$ Thousands)