Hoosiers are happy to have their homes provided with gas and water services by Public Utilities of the City of Indianapolis (dba Citizens Energy, and CWA Authority, public charitable trusts). Its Citizens Water unit provides water and wastewater services to 300,000 customers in Indianapolis; Citizens Gas serves more than 265,000 gas customers. Citizens Energy also provides steam heating and chilled water cooling services to about 250 customers through Citizens Thermal Energy. The regional utility also has a small oil production unit (Citizens Oil Division). Its Citizens Resources unit has joint venture stakes in some companies not regulated by the Indiana Utility Regulatory Commission, such as ProLiance Energy.
Citizens Energy operates six business segments: Citizens Gas, Water, Steam, Chilled Water, Oil and Citizens Resources, Steam and Chilled Water. Citizen Resources holds affiliate joint venture interests, including ProLiance Energy, and a number of subsidiaries, including Westfield Gas, a regulated natural gas distribution utility. Citizens Oil has produced more than 6 million barrels of oil since 1969 from Greene County, Indiana. CWA Authority provides wastewater services.
Boosted by the acquisition of Indianapolis' water utility, the company reported a growth in revenues of 5% in 2011 despite weaker natural gas commodity prices that dragged down gas sales. A gain of $46 million, led by the reduction of the legacy post-retirement benefit costs associated with the water utility purchase did cut Citizens Energy's expenses, allowing the company to post a $32.4 million for the year compared to a $1.9 million loss in 2010.
Responding to the company's efficient operation of its gas utility, in 2010 the Indianapolis City/County Council voted to sell its debt-laden water and wastewater utility (CWA Authority) to Citizens Energy in a $1.9 billion deal, pending regulatory approval. The deal, completed in 2011, reshaped the utility's business organization and transformed Citizens Energy into a multi-utility.
The company was first organized as a public charitable trust in 1887. In a 2008 rebranding, Citizens Gas & Coke Utility changed its operating name to Citizens Energy Group to reflect the company's closing of its old smokestack industry (coke manufacturing operations for steelmakers and smelter) and its new strategic emphasis on energy conservation.
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