Press Ganey Associates knows that when it comes to health care organizations, there's always room for improvement. The company provides satisfaction survey research and quality improvement services exclusively to clients in the health care industry. Services include survey development, printing, distribution, and administration as well as analysis, reporting, and best practices consulting. Press Ganey Associates partners with more than 10,000 health care organizations and serves more than 50% of all hospitals in the US. The independent firm was founded in 1985.
Press Ganey Associates partners with health care organizations and serves hospitals throughout the US.
Press Ganey has broadened its product portfolio and has been expanding its clinical operations, which work with clients in order to ensure compliance with reporting requirements and to improve overall quality care.
The company uses partnerships to enhance its capabilities. In 2013 it signed an agreement with Catholic Health Partners to provide census-based surveying as a means of more fully capturing the voice of the patient. The additional data will further enhance Press Ganey’s ability to derive cost-effective yet meaningful segmentation and analysis, particularly in Catholic Health Partners’ emergency departments and outpatient services.
Mergers and Acquisitions
In 2013 Press Ganey acquired Morehead Associates, an employee and physician engagement firm. The acquisition strengthened Press Ganey’s comprehensive suite of patient experience solutions and services.