Convergys Customer Management Group Inc.


The Vault Review

Uppers

  • Leading global company in customer relationship management
  • Excellent benefits at all levels of employment

Downers

  • Some communication problems between upper management and individual departments.
  • High turnover rate

The Bottom Line

  • A worldwide leader in relationship management, Convergys offers everything from traditional call centers to multichannel, digital and mobile consumer interfaces.

Quality Of Life

Convergys gets high marks from many past and present employees for the quality of life that it offers. At the customer service representative level, reviews report flexible hours and a relaxed, friendly work environment. Complaints typically center on poor communication from upper...

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