About AMR Research, Inc.

You might not know IT, but Gartner does. The company helps clients understand the information technology (IT) industry and make informed decisions about IT products. It provides more than 9,950 client organizations with competitive analysis reports, industry overviews, market trend data, and product evaluation reports. Its GartnerG2, Gartner Dataquest, and other research services are made available through subscriptions, primarily to CIOs and other IT professionals. Gartner also offers technology and management consulting services, and it produces a number of conferences, seminars, and other events aimed at the technology sector.

Geographic Reach

The company operates in about 90 countries. Canada and the US represent almost 60% of its overall sales. The EMEA region contributes nearly 30%, while other regions account for the remaining amount.


Gartner operates through three primary business segments: research (72% of net sales), consulting (17%), and events (11%).

Sales and Marketing

The company has 60,000 clients, representing nearly 10,000 distinct organizations worldwide. It publishes tens of thousands of pages of original research annually, and its analysts answer 250,000 client inquiries every year.

Financial Performance

Gartner has achieved unprecedented growth over the years, with revenues surging 13% in 2014 to peak at more than $2 billion for the first time in its company history. Its profits also reached a record-setting $184 million in 2014. In addition, Gartner's operating cash flow continued its year-over-year growth during 2014.

The historic growth for 2014 was due to additional sales from all three segments: research (14%), consulting (11%), and events (14%). Research was helped by an 85% client retention rate and a wallet retention rate of 106% during 2014.


Gartner uses acquisitions to extend its geographic reach and penetrate fast-growing markets. In 2014 it acquired Software Advice, a company based in Austin, Texas, that offers detailed reviews, comparisons, and research to assist organizations in finding software products that best fit their current and future needs.

Also in 2014, it obtained Marketvisio, a research firm headquartered in Finland that has acted as Gartner's exclusive representative in the region since 1989. The deal extended Gartner's reach deeper into Finland and Russia.

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AMR Research, Inc.

125 Summer St Lbby 4
Boston, MA 02110-1612
Phone: 1 (617) 542-6600


  • Employer Type: Public
  • Chief Operating Officer: Robert Blakeley
  • Pres: Robert L Franklin
  • Managing Director of Customer Technology Services: Daniel Henry

Major Office Locations

  • Boston, MA

Other Locations

  • Harpers Ferry, WV