Triage Consulting Group

Triage Consulting Group Company Profile

THE SCOOP 

Follow the money

San Francisco-based Triage Consulting Group works with hospitals to uncover lost cash and enhance revenue through a variety of services. Founded in 1994 by financial and health care consultants Richard Griffith, Jim Hebert and Patricia Lee-Hoffmann-all of whom stand as board members to this day-the firm provides comprehensive reimbursement review services to hospitals, focusing on payment accuracy and revenue cycle process improvements for commercial, Medicare, Medicaid, workers' compensation and TRICARE claim volume. Triage also offers managed care contract analyses and negotiation support, legal services including litigation support, clinical denial reviews, revenue cycle consulting, silent PPO review and capitation risk pool audits. Since it was established, Triage has identified and recovered nearly $3 billion for more than 600 hospitals. Today, it serves hospital networks and health care providers across the country via its two offices in San Francisco and Atlanta. 

The company takes its name from triage, a term defined as a systematic process for determining priorities "in an environment of scarce or insufficient resources." The company "triages" the various areas of financial risk in the hospital's revenue cycle, using its expertise to efficiently recover lost revenue from insurance companies and recommend solutions to its clients.

 

Don't mind us, we're just looking for your money

In providing reimbursement review services, the firm's mantra-like promise to clients is "Maximum Reimbursement. Minimum Disruption. Zero Investment." A project starts with seeking out underpayments to the most distant decimal point, reviewing patient accounts for payment accuracy and then recovering any underpaid amounts from health plans, including interest and penalties. The firm works directly with insurers, PPOs, employer groups, third-party payers and/or government agencies to research and recover underpayments, sending cash directly to the hospital upon resolution. For these matters, Triage taps into its own internal resources only, dedicating itself to progress that is independent from and invisible to its clients. Fees are contingent upon the sum of underpayments collected. 

Triage also commits time to shepherding the client to self-sufficiency by training employees to catch underpayments themselves. Having identified the mistakes that led to payment errors, the firm can recommend specific policies and procedures to prevent the re-emergence of those errors. In this way, it safeguards against future such incidents, and helps upgrade hospital contracts to industry best practices. Client satisfaction is high: For the last several years, more than half of the company's assignments havecome from repeat business, and Triage claims that most new business comes from client referrals.

 

For the greater good

Triage strives to be a socially responsible organization and, consequently, is involved in a number of philanthropic or environmental initiatives with community partnerships in Atlanta and San Francisco. Through a bi-coastal partnership with MedShare, Triage helps to redistribute medical supplies to countries in need. In its partnership with Redding Elementary School in the Tenderloin district of San Francisco, Triage staffers help create lesson plans and activities for students, and correspond with students in a pen-pal program. The firm also maintains a partnership in San Francisco with Family House, which supports families of hospitalized children by providing a free, safe place to stay during treatment. And to serve the environment, Triage teams with the Golden Gate National Parks Conservancy in San Francisco and the National Parks Service in Atlanta to work on native habitat restoration, trail maintenance and beach cleanup, among other projects.

 

IN THE NEWS 

July 2014 

Recruiting at All-Time High

The firm's college recruiting program is firing on all cylinders, and on track for another record breaking-year of hiring. The firm has experienced annual growth every year since inception, and is forecasting continued expansion in 2014 with nearly 150 new hires. Its 2015 recruiting efforts are already underway and Triage is excited to carry the momentum from 2014 into the new recruiting season.

 

May 2014 

Triage Celebrates 20 Year Anniversary

Triage celebrated its 20th birthday in style, by making a significant impact in its community. On the firm's "Founders Day," over 300 Bay Area Triage employees tackled 15 projects ranging from native plant restoration in Golden Gate Park and building picnic tables at a nearby school to working with transitional aged youth and remodeling a family home for children being treated for critical illness at a local cancer center. Meanwhile, the firm's Atlanta office participated in projects around the Atlanta Metro area including meal preparation and landscaping at the Atlanta Hospital Hospitality House, cleaning up a section of the Chattahoochee River, and working with children at a local early childhood education program.

 

January 2014 

Midtown Alliance Platinum Partner (Atlanta)

To qualify as a Platinum Partner, at least 20 percent of all employee trips to an employer's worksite must involve alternatives to driving alone and companies must actively educate employees about commute options. Working with Midtown Transportation Solutions, part of the Midtown Alliance, Triage Consulting Group has reached the Platinum Partner level, with 24 percent of all commutes into the office being "clean".

 

October 2013 

'Best Place to Work' Recognition

Triage was nationally recognized on Modern Healthcare's "Best Places to Work" List for the third year in a row. The rankings, based on anonymous employee feedback, confirm Triage employees are genuinely satisfied with the firm.

 

July 2013

New Partnership: Year Up (San Francisco)

Triage announced a new partnership with a local, non-profit organization, Year Up. Year Up's mission is to close the opportunity divide by providing urban adults with the skills, experience and support that will empower them to reach their potential through professional careers and higher education. Triage supports Year Up by providing employees the opportunity to mentor Year Up students as they progress through their intensive year-long training and education program. Whether it's conducting mock interviews, facilitating resume workshops, or providing technical trainings, Triage employees use the expertise they have acquired as consultants to help develop the skills of Year Up students as they prepare for a career in the professional world.

 

May 2012 

Green Credentials

Demonstrating its commitment to sustainable practices and a 'green' office, the firm was re-certified as a San Francisco Green Business-a designation that means the firm has met a set of standards related to waste reduction, pollution prevention and resource conservation. Examples of Triage's compliance include: employee participation in an opt-in carbon offset program; a dedicated sustainability team to manage several types of waste; an in-office 'comprehensive recycling center' which includes bins for composting, plastic bag deposit, and TerraCycle products.

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Triage Consulting Group


221 Main St.
Suite 1100
San Francisco, CA 94105
Phone: (415) 512-9400
Fax: (415) 512-9404
www.triageconsulting.com

STATS


  • Employer Type: Private
  • Founder: Richard Griffith
  • Founder: Jim Hebert
  • Founder: Patricia Lee-Hoffman
  • 2014 Employees: 500

  • Employment Contact

    Visit Triage's careers page

    Twitter: @TriageCG, @TriageCGCareers

    Facebook: www.facebook.com/triageconsulting


  • Major Departments & Practices

    Comprehensive Payment Review (Primary Service Line)

    Medicare Payment Review

    Aged Account Resolution

    Workers' Compensation Revenue Management

    Contract Analysis & Negotiations

    Legal Services

    Litigation Support

    Clinical Denials

    Revenue Cycle Consulting

    Client Education & Training

    Capitation Risk Pool Audits

    Silent PPO Review

Major Office Locations

  • San Francisco, CA (HQ)
  • Atlanta, GA

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