Triage Consulting Group

Triage Consulting Group Company Profile

THE SCOOP 

Follow the money

San Francisco-based Triage Consulting Group works with hospitals to uncover lost cash. Founded in 1994 by financial and health care consultants Richard Griffith, Jim Hebert and Patricia Lee-Hoffmann-all of whom stand as board members to this day-the firm provides comprehensive reimbursement review services to hospitals, focusing on payment accuracy and revenue cycle process improvements for commercial, Medicare, Medicaid, workers' compensation and TRICARE claim volume. Triage also offers managed care contract analyses and negotiation support, early out workers' compensation collections, legal services including litigation support, clinical denial reviews, revenue cycle consulting, silent PPO review and capitation risk pool audits. Since it was established, Triage has identified and recovered over $2 billion for more than 600 hospitals. Today, it serves hospital networks and health care providers in 37 states via its two offices in San Francisco and Atlanta. 

The company takes its name from triage, a term defined as a systematic process for determining priorities "in an environment of scarce or insufficient resources." The company "triages" the various areas of financial risk in the hospital's revenue cycle, using its expertise to efficiently recover lost revenue from insurance companies and recommend solutions to its clients. 

Don't mind us, we're just looking for your money

In providing reimbursement review services, the firm's mantra-like promise to clients is "Maximum Reimbursement. Minimum Disruption. Zero Investment." A project starts with seeking out underpayments to the most distant decimal point, reviewing patient accounts for payment accuracy and then recovering any underpaid amounts from health plans, including interest and penalties. The firm works directly with insurers, PPOs, employer groups, third-party payers and/or government agencies to research and recover underpayments, sending cash directly to the hospital upon resolution. For these matters, Triage taps into its own internal resources only, dedicating itself to progress that is independent from and invisible to its clients. Fees are contingent upon the sum of underpayments collected. 

Triage also commits time to shepherding the client to self-sufficiency by training employees to catch underpayments themselves. Having identified the mistakes that led to payment errors, the firm can recommend specific policies and procedures to prevent the re-emergence of those errors. In this way, it safeguards against future such incidents, and helps upgrade hospital contracts to industry best practices. Client satisfaction is high: For the last several years, more than half of the company's assignments havecome from repeat business, and Triage claims that most new business comes from client referrals.

With the ever fluid landscape of health care across the United States, Triage prides itself on staying abreast of pertinent changes to federal and state-level legislation. Which in turn, creates additional opportunities to help hospital clients achieve their goals through special consulting projects and new service lines. 

For the greater good

Triage strives to be a socially responsible organization and, consequently, is involved in a number of philanthropic or environmental initiatives with community partnerships in Atlanta and San Francisco. Through a bi-coastal partnership with MedShare, Triage helps to redistribute medical supplies to countries in need. In its partnership with Redding Elementary School in the Tenderloin district of San Francisco, Triage staffers help create lesson plans and activities for students, and correspond with students in a pen-pal program. The firm also maintains a partnership in San Francisco with Family House, which supports families of hospitalized children by providing a free, safe place to stay during treatment. And to serve the environment, Triage teams with the Golden Gate National Parks Conservancy in San Francisco and the National Parks Service in Atlanta to work on native habitat restoration, trail maintenance and beach cleanup, among other projects.

 

IN THE NEWS 

July 2013 

Recruiting at All-Time High

The firm's college recruiting program is firing on all cylinders, and on track for another record breaking-year of hiring. The firm has experienced annual growth every year since inception, and is forecasting continued expansion in 2014. Its 2014 recruiting efforts will begin in August 2013, and Triage is excited to carry the momentum from 2013 into the new recruiting season. 

New Partnership: Year Up (San Francisco)

Triage announced a new partnership with a local, non-profit organization, Year Up. Year Up's mission is to close the opportunity divide by providing urban adults with the skills, experience and support that will empower them to reach their potential through professional careers and higher education. Triage supports Year Up by providing employees the opportunity to mentor Year Up students as they progress through their intensive year-long training and education program. Whether it's conducting mock interviews, facilitating resume workshops, or providing technical trainings, Triage employees use the expertise they have acquired as consultants to help develop the skills of Year Up students as they prepare for a career in the professional world. 

May 2013 

Community Impact

Triage celebrated its 19th year in business by making a significant impact in its community. On the firm's "Founders Day," over 300 Bay Area Triage employees tackled 15 projects ranging from native plant restoration in Golden Gate Park and building picnic tables at a nearby school to working with transitional aged youth and remodeling a family home for children being treated for critical illness at a local cancer center. Meanwhile, the firm's Atlanta office participated in projects around the Atlanta Metro area including meal preparation and landscaping at the Atlanta Hospital Hospitality House, cleaning up a section of the Chattahoochee River, and working with children at a local early childhood education program. 

April 2013 

Top Workplaces in Atlanta 2013

More than 1,200 companies were nominated to participate in The Atlanta Journal Constitution's annual Top Workplaces survey, conducted by Workplace Dynamics. Triage was ranked 21st on the list of small companies. 

October 2012 

'Best Place to Work' Recognition

Triage was again included on Modern Healthcare's "Best Places to Work" list, ranking 60th nationally.  

May 2012

Green Credentials

Demonstrating its commitment to sustainable practices and a 'green' office, the firm was re-certified as a San Francisco Green Business-a designation that means the firm has met a set of standards related to waste reduction, pollution prevention and resource conservation. Examples of Triage's compliance include: employee participation in an opt-in carbon offset program; a dedicated sustainability team to manage several types of waste; an in-office 'comprehensive recycling center' which includes bins for composting, plastic bag deposit, and TerraCycle products.

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Triage Consulting Group


221 Main St.
Suite 1100
San Francisco, CA 94105
Phone: (415) 512-9400
Fax: (415) 512-9404
www.triageconsulting.com

STATS


  • Employer Type: Private
  • Founder: Richard Griffith
  • Founder: Jim Hebert
  • Founder: Patricia Lee-Hoffman
  • 2013 Employees: 416

  • Employment Contact

    www.triageconsulting.com

    Twitter: @TriageCG, @TriageCGCareers

    Facebook : www.facebook.com/triageconsulting


  • Major Departments & Practices

    Aged Account Resolution

    Capitation Risk Pool Audits

    Clinical Denials

    Client Education & Training

    Comprehensive Payment Review (Primary Service Line)

    Contract Analysis & Negotiations

    Legal Services

    Litigation Support

    Medicare Payment Review

    Revenue Cycle Consulting

    Silent PPO Review

    Workers' Compensation Recovery Services

Major Office Locations

  • San Francisco, CA (HQ)
  • Atlanta, GA

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