The Chartis Group is a health care management consulting firm
that seems to have an affinity for the number four. The firm
provides four services in four major cities. It handles both coasts
with offices in San Francisco, Boston and New York, and has the
middle ground covered by an office in Chicago. The firm has worked
with 81 percent of the U.S. News honor roll hospitals,
nine out of the top-10 children's hospitals and over 50 of the top
Academic Medical Centers. To those clients, the firm offers
services in strategic planning, advanced operations, organizational
alignment and applied research.
Applied research oftentimes means compiling information for
clients on a variety of topics, including health care financing,
demographic trending, global health care quality, legislative
impact assessments and economic policy analysis. This research is
often times used to produce reports that the company calls
A healthy understanding
The Chartis Group does not boast of a magical methodology behind
its work. Instead, it insists that what sets it apart from other
consulting firms is that its consultants understand that they will
not be able to just come in and force their changes upon clients.
Instead, they take a more measured approach, learning the ins and
outs of their clients' business, discovering who they are, what
their challenges are and where they want to go.
To ensure that their more individualized solutions are
effective, the firm follows the following core tenets. For change
to be long lasting, it must begin with an understanding of the
organization's economic and operating requirements, as well as
knowledge of the market in which it is competing. If strategies are
implemented without this understanding, they will either be
ineffective or only short lived. The firm also relies on great deal
of data and proven solutions to confidently back up its decisions
and get the desired results.
IN THE NEWS
A spirited event
The firm gathered for five days at the famously haunted Omni Mt.
Washington resort in New Hampshire to reflect on another
exceptional year of service to some of the world's leading
healthcare organizations. The event marked the largest Chartis
retreat to date, with the firm now surpassing 100 members.
Adventurous colleagues and their guests blew off some steam
whitewater rafting, zip lining and, in a few cases, ghost hunting.
The highlight of the week: bagpipes and fireworks orchestrated by
the founding partners to say thanks to Chartis colleagues and their
families for another spectacular year.
Growing the team
Just when the dust had settled on the new Chartis office in
Chicago, it was already time to expand. To support its rapid
growth, Chartis made noteworthy investments in talent management,
finance, and knowledge management, more than tripling the size of
its infrastructure staff. The firm's trendy loft offices are now
livelier than ever, with a steady supply of doughnuts, stimulating
conversation, and colleagues up for a friendly ping pong
Community minded (Staying connected)
Because Chartis consultants can live virtually anywhere, the
firm gets creative about ways to connect. In addition to
participating in quarterly all-firm events, Chartisans began to
gather regularly with regional colleagues in cities such as Boston,
Baltimore, New York City, San Francisco, and Minneapolis. During
these regional office days, groups engage in community service and
creative social events, which have included gourmet cooking
classes, Formula 1 racing, and a Kentucky Derby party, complete
with festive fedoras.
Maybe they weren't hungry
The Chartis Group facilitated a discussion on the future of
healthcare at the annual conference of the American College of
Healthcare Executives (ACHE). Laura Etchen and Melissa McCain
jump-started a late afternoon session on designing patient-centered
medical homes, and shared ideas on stage with industry leaders from
HealthPartners Medical Group, Montefiore Medical Center and
Dartmouth-Hitchcock Health Care System. It must have been a rich
discussion: the 500 healthcare leaders in attendance didn't seem to
mind missing their first call for dinner!