A resource for human resources
New York-based Mercer is a global consulting leader in talent,
health, retirement and investments. Mercer consultants help clients
around the world advance the health, wealth and performance of
their most vital asset-their people. Mercer's client services also
include customized administration, technology and total benefit
outsourcing solutions. The firm's global investments business
provides customized guidance for investment decision, risk
management, implementation and investment monitoring. Mercer's
global network ensures integrated, worldwide solutions for clients
who wish to establish global policies and procedures while allowing
for the flexibility to accommodate local cultural, legal and
regulatory requirements. The firm's locally based professionals are
also available to help companies of all sizes address
country-specific issues and opportunities.
The firm has 20,000 employees serving clients in over 180 cities
and 40 countries and territories. Clients include a majority of the
companies in the Fortune 1000 and FTSE 100, as well as medium- and
small-market organizations. A wholly owned subsidiary of one of the
United States' largest insurance brokerage firms, Mercer
consistently generates around 30 percent of Marsh & McLennan's
Different names, same business
Since its birth in 1937 as the employee benefits department of
Marsh & McLennan Companies, Inc., the firm has undergone
several shifts in identity, although HR concerns have remained at
the core of its business. The first change occurred in 1959, when
MMC acquired a Canadian company named after its founder: William M.
Mercer. In 1975, that firm became a wholly owned subsidiary of MMC,
keeping its name until 2002, when it became Mercer Human Resource
Consulting. That identity lasted a mere five years, however, as the
firm's offerings expanded ever further beyond the world of HR
consulting. Accordingly, all but the first word was dropped in a
2007 rebranding, and the firm emerged plainly as Mercer.
Breaking down the business
Mercer groups its consulting activities into four main
areas: talent, health, retirement, and investments.
"Talent" includes service offerings such as human capital
consulting including talent management, rewards, global mobility
and leadership development. Other capabilities include survey and
analytics work, human capital operations and technology solutions,
and workforce communication and change.
"Health" includes benefits consulting around the world, advice
on wellness programs to reduce health benefits cost, and in the US
the changes required under the Affordable Care Act (ACA) have
created demand for health benefits advice. Mercer established a
private exchange, Mercer MarketPlace, as a vehicle to help
companies comply with the provisions of ACA.
"Retirement" builds on Mercer's core business as actuaries
helping pension plan sponsors with pension plan design, defined
benefit risk management, and defined contribution pension plan
design and administration.
"Investments" includes investment consulting and investment
management for pension plans, endowments and foundations, and
private wealth management advisors. Mercer provides advice on all
stages of the institutional investment process from designing a
strategy, to structuring and implementing investments, to ongoing
portfolio management including risk management and governance.
The company's extended offerings include benefits administration
and a dedicated M&A business.
Class is in session
Mercer also offers executive learning services to its clients in
the Asia Pacific region via Mercer College. Targeted specifically
to human resources professionals, the college offers more than 60
workshops in 10 different learning categories: leadership
effectiveness, mergers and acquisitions, organizational
effectiveness, human resources transformation, performance
management, talent management, rewards management, health and
benefits, retirement and communications. The workshops are
structured and designed based on the concept of the "Mercer human
capital wheel," which is made up of six key areas that the firm
says can predict a company's level of productivity: people,
processes, structure, information and knowledge, decision making
and rewards. The college also offers an advanced diploma of
business (human resources), accredited by UNE Partnerships, an
education training company based out of the University of New
Additionally, Mercer publishes results from numerous studies,
analyses and surveys conducted by its own consultants on a full
range of HR and finance management issues. These compiled findings,
presented in the context of current market trends, are being
utilized as part of Mercer's suite of new services to keep in step
with the demands of the global recession.
IN THE NEWS
Mercer introduces a private benefits exchange - Mercer
Employers continue to move toward compliance with the Affordable
Care Act's (Obamacare) requirements in 2014 and 2015. In addition
to helping employers manage costs, simplify administration, and
enhance member experience and coverage, Mercer Marketplace
facilitates employers' compliance with the law's many requirements.
Five major U.S. employers have signed on to offer their employees a
range of medical, dental, life, disability, and voluntary benefit
choices for 2014 through Mercer Marketplace, with additional
employers in active discussion to move in this direction in 2014
Mercer Launches Mercer Advisor Portal (MAP) for Private
Wealth managers, private client asset managers, private banks
and financial advisors will be able to access, through the portal,
forward-looking, institutional-quality research and analytical
tools to help improve the performance of their clients'
assets. The system was developed as an alternative to
strictly quantitative approaches to asset allocation and manager
selection and makes use of Mercer's long-standing reputation as an
advisor in the institutional investment marketplace.
Mercer acquires Hall Consulting Limited
Hall Consulting Limited (HCL) is a leading provider of expertise
and information services for the mining sector in North America. As
a result of the acquisition, Mercer strengthens its suite of survey
data and positions itself as a pre-eminent authority providing
research, analysis and consulting services to the energy and mining
Mercer posts robust growth in delegated investment
Mercer's global assets under management reached $69.8 billion as
of December 31, 2012, an increase of 31.7% from the $53 billion a
year ago. In excess of $5 billion in assets under management were
secured within the US market in 2012.
Mercer announces a new Growth Markets
Reflecting the potential for profitable growth in the markets of
Asia, the Middle East, Africa and Latin America, Mercer announced a
new Growth Markets Region. Purpose is to ensure that the firm's
strategy, structure and talent are optimally aligned with the
unique circumstances and opportunities that exist in these
countries compared to more mature markets.