Mercer LLC at a Glance


  • "Dedicated company and great people."
  • "The people, challenges, opportunities, and rewards."
  • "Great work-life balance, very happy with my job and company."
  • "Culture, training and development, work-life balance."


  • "Financial support and bureaucracy."
  • "The personal time sacrifices that it takes to meet and exceed expectations."
  • "Long hours and stressful."
  • "Uncertainty of schedule—currently running at high capacity, so personal life on hold."

The Buzz

  • "Great in their niches."
  • "The HR guys."
  • "Bureaucratic."
  • "Interesting work."

About Mercer LLC


A resource for human resources 

New York-based Mercer is a global consulting leader in talent, health, retirement and investments. Mercer consultants help clients around the world advance the health, wealth and performance of their most vital asset-their people. Mercer's client services also include customized administration, technology and total benefit outsourcing solutions. The firm's global investments business provides customized guidance for investment decisions, risk management, implementation and investment monitoring. Mercer's global network ensures integrated, worldwide solutions for clients who wish to establish global policies and procedures while allowing for the flexibility to accommodate local cultural, legal and regulatory requirements. The firm's locally based professionals are also available to help companies of all sizes address country-specific issues and opportunities. 

The firm has 20,000 employees serving clients in over 180 cities and 40 countries and territories. Clients include a majority of the companies in the Fortune 1000 and FTSE 100, as well as medium- and small-market organizations. A wholly owned subsidiary of one of the United States' largest insurance brokerage firms, Mercer consistently generates around 30 percent of Marsh & McLennan's total revenue.


Different names, same business
Since its birth in 1937 as the employee benefits department of Marsh & McLennan Companies, Inc., the firm has undergone several shifts in identity, although HR concerns have remained at the core of its business. The first change occurred in 1959, when MMC acquired a Canadian company named after its founder: William M. Mercer. In 1975, that firm became a wholly owned subsidiary of MMC, keeping its name until 2002, when it became Mercer Human Resource Consulting. That identity lasted a mere five years, however, as the firm's offerings expanded ever further beyond the world of HR consulting. Accordingly, all but the first word was dropped in a 2007 rebranding, and the firm emerged plainly as Mercer.


Breaking down the business
Mercer groups its consulting activities into four main areas: talent, health, retirement, and investments.

Around the world, Mercer helps clients drive performance through talent. From strategy through to implementation, the firm workswith clients to help them forecast their talent needs, engage employees, mobilize their workforce, reward performance, assess talent, and develop skills. 

Mercer works with clients of all sizes, including small businesses, midsize domestic employers, multinational firms, and anything in between, and offers a comprehensive array of health and benefit solutions. The firm provides access to local market experts as well as national resources that advise on regulatory compliance and innovative benefit strategies. 

In addition, the firm also creates sustainable retirement programs that engage the workforce and protect business financial health. 

As a leading global provider of investment services, Mercer offers customized guidance at every stage of the investment decision, risk management and investment monitoring process. The firm assists clients with every aspect of institutional investing (and retail portfolios in some geographies), from strategy, structure and implementation to ongoing fiduciary management. 

The company's extended offerings include benefits administration and a dedicated M&A business.


Class is in session
Mercer also offers executive learning services to its clients in the Asia Pacific region via Mercer College. Targeted specifically to human resources professionals, the college offers more than 60 workshops in 10 different learning categories: leadership effectiveness, mergers and acquisitions, organizational effectiveness, human resources transformation, performance management, talent management, rewards management, health and benefits, retirement and communications. The workshops are structured and designed based on the concept of the "Mercer human capital wheel," which is made up of six key areas that the firm says can predict a company's level of productivity: people, processes, structure, information and knowledge, decision making and rewards. The college also offers an advanced diploma of business (human resources), accredited by UNE Partnerships, an education training company based out of the University of New England.

Additionally, Mercer publishes results from numerous studies, analyses and surveys conducted by its own consultants on a full range of HR and finance management issues. These compiled findings, presented in the context of current market trends, are being utilized as part of Mercer's suite of new services to keep in step with the demands of the global recession.



June 2014 

Mercer acquires 34% strategic stake in South Africa-based Alexander Forbes

Mercer acquired a 34% stake in South Africa-based Alexander Forbes Group Holdings Limited (Alexander Forbes), becoming a key strategic shareholder upon the listing of Alexander Forbes on the Johannesburg Stock Exchange (JSE). Alexander Forbes is a leader in the retirement, investments, and employee benefits space in South Africa and broader Sub-Saharan Africa. The transaction significantly broadened Mercer's exposure to the growth prospects present in South Africa and sub-Saharan Africa. Through this investment, Mercer is able to support its global clients seeking to enter and expand into the African market, and with Mercer's global reach and capabilities is able to support Alexander Forbes' clients seeking to grow outside of Africa.


March 2014 

Mercer acquires Transition Assist as it expands its Exchange Solution

Mercer reached a definitive agreement to purchase Transition Assist, a retiree exchange specializing in helping retirees in employer-sponsored plans select Medicare supplemental health care insurance. The retiree exchange offers solutions through a licensed call center and professionally-trained benefits counselors. Transition Assist will become part of the full suite of solutions offered by Mercer Marketplace.

This acquisition broadens Mercer Marketplace by providing direct and immediate access to the individual and employer-sponsored retiree market. Transition Assist allows clients to manage costs while offering their retiree population affordable, quality insurance choices with a high-degree of dedicated, personalized support. Furthermore, through this expanded solution Mercer Marketplace also gains the ability to reach individual retirees not eligible for an employer-sponsored plan. 


March, 2014

Mercer MarketplaceSM to expand its core offerings by providing 'one click' access for consumers of all types

New service will allow Mercer Marketplace to offer benefits that meet the diverse needs of an employer's entire workforce, including part-time employees. Employers who join Mercer MarketplaceSM, the market-leading private exchange, will now have an option to offer easy access to individual medical plans both outside of and on the public exchanges for their employees and retirees who do not qualify for sponsored plans.

Mercer Marketplace, which launched in 2013, currently works with 67 employers to provide medical and other benefits to 282,000 employees, retirees, and family members. Access to individual medical plans both on and off the public exchanges will be provided by GetInsured, a California-based private company whose technology platform powers state government exchanges and is a federal web-based entity.  


February 2014 

Mercer releases first-of-its-kind Global Pension Buyout Index

With interest in Pension Buyouts increasing, Mercer announced the first multi-country third party insurer buyout pricing study. The Mercer Global Pension Buyout Index provides benchmarks from 18 independent third party insurers in four Defined Benefit (DB) markets with significant buyout interest, the US, UK, Canada and Ireland. This landmark index highlights how the cost of insuring DB retiree pension obligations differs between countries as well as the trends in cost over time. The index is designed to help global plan sponsors understand where best to focus their efforts on pension plan risk management and risk transfer.


June 2013 

Mercer Launches Mercer Advisor Portal (MAP) for Private Wealth Market

Wealth managers, private client asset managers, private banks and financial advisors will be able to access, through the portal, forward-looking, institutional-quality research and analytical tools to help improve the performance of their clients' assets. The system was developed as an alternative to strictly quantitative approaches to asset allocation and manager selection and makes use of Mercer's long-standing reputation as an advisor in the institutional investment marketplace.


February 2013 

Mercer acquires Hall Consulting Limited

Hall Consulting Limited (HCL) is a leading provider of expertise and information services for the mining sector in North America. As a result of the acquisition, Mercer strengthens its suite of survey data and positions itself as a pre-eminent authority providing research, analysis and consulting services to the energy and mining industry.

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Mercer LLC

1166 Avenue of the Americas
New York, NY 10036
Phone: (212) 345-7000
Fax: (212) 345-7414


  • Employer Type: Subsidiary
  • Stock Symbol: MMC
  • Stock Exchange: NYSE
  • President & CEO: Julio A. Portalatin
  • 2014 Employees: 20,300

  • Employment Contact
    Visit Mercer's careers page

  • Major Departments & Practices
    Health Investments Retirement Talent

Major Office Locations

  • New York, NY (HQ)
    Offices in 42 countries

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