Mercer LLC at a Glance

Uppers

  • "Access to top-level experts in the investment industry."
  • "Innovation focus!"
  • "Working with really smart people."

Downers

  • "Lack of formal recognition."
  • "The workload."
  • "Work life Balance."

The Buzz

  • "Have been impressed with the alums I know."
  • "Very solid HR consulting firm."
  • "Strong in human capital."

About Mercer LLC

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer's more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. The New York-based firm is in the business of creating more secure and rewarding futures for their clients and their employees -whether designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.  Clients include a majority of the companies in the Fortune 1000 and FTSE 100, as well as medium- and small-market organizations. A wholly owned subsidiary of Marsh & McLennan Companies, Mercer consistently generates around 30 percent of the firm's total revenue.

Different names, same business
From the beginning, Mercer has been in the business of putting people's futures first. In 1945, William M. Mercer, Ltd began in Canada and grew to become a premier provider of actuarial and benefits consulting services. Acquired by Marsh & McLennan Companies in 1959 and merged with their own employee benefits department, the firm expanded through growth and acquisition to become a global leader in health, retirement, investments and talent. Today Mercer works with clients in 140 markets around the world to advance the health, wealth, and performance of their most vital asset: their people.

Breaking down the business
Mercer organizes its business around three key areas: Health, Wealth and Career, each with distinct areas of practice.

Health

Mercer is a leader in the health and benefits marketplace, globally. The firm delivers trusted advisory services and innovative solutions that help employers and their employees improve the quality, cost and experience of healthcare. Whether a small business, a domestic employer, or a large multinational firm, Mercer can deliver custom health and benefits solutions that meet unique client needs. Mercer provides access to local market experts as well as national and international resources that advise on regulatory compliance and innovative strategies across health benefits, pharmacy, network providers and population health.

Wealth

Mercer is the world's largest institutional investment advisor with over $10trn in assets under advice and almost $200bn in open architecture assets under delegated management. The firm is also a global leader in the provision of actuarial and related services. Its Wealth business provides services to clients in four broad areas:

  1. Defined Contribution (DC) & Financial Wellness - DC Plans are now the primary source of retirement income for many individuals.  Mercer's consultants work with clients to develop retirement and financial wellness strategies that support desired business and employee outcomes.  They advise sponsors on improving employee outcomes, investments, governance and management of fiduciary risk through the firm's delegated DC offerings.

  2. Defined Benefit (DB) -Wealth consultants help clients understand the holistic view of both the assets and liabilities within their pension plan.  The firm's innovative strategies help clients to take advantage of market opportunities and execute both asset and liability transactions efficiently.  Wealth consultants work with clients in both an advice and delegated capacity.

  3. Not for Profit- As a trusted advisor and recognized industry leader, Mercer's not-for-profit business advises endowments, foundations, health care organization and private family offices clients on essential investment strategy decisions appropriate to their mission and spending requirements. Mercer has extensive research and implementation capabilities across hedge funds, real assets, private equity, real estate, equities and fixed income.  

  4. Wealth Management - Mercer's wealth management consultants help their clients by providing extensive capital market and manager selection research capabilities. Its clients include wire-houses, RIA's, investment banks, regional banks, insurers and TAMPs. The firm's global expertize can be accessed via desktop tools, tailored advice from its experienced consultants as well as via customized, white labeled multi-manager funds.  

Career:

Mercer's Career business provides products and services to clients in four broad areas:

  1. Talent management - Mercer's Talent Strategy and Mobility practices help clients forecast their talent needs and devise strategies to build and leverage talent.

  2. Rewards - Rewards is a critical aspect of the employee value proposition, and Mercer has two practices - Executive Rewards and Workforce Rewards - focused on helping clients with their rewards programs, from getting the right people into the business to having the right compensation strategy to effectively engage, align and retain them. 

  3. HR functional excellence and enterprise digitization- Mercer's HR Transformation and Digital practices help organizations improve the way HR operates by transforming people processes and practices. As an implementation partner for both Workday and ServiceNow, Mercer is committed to transforming its clients' businesses in a sustainable way to ensure they get the most out of their cloud platform investment.

  4. Communication & Change - Mercer's dedicated Communication practice supports its work in the areas of careers and talent, as well as in relation to communicating wellness programs, employee benefits and wealth management strategies. Clients also often come to Mercer for its change capabilities in support of organizational changes and technology implementations - areas which all practices touch on.

The company's extended offerings include a dedicated M&A business, which is part of its Multinational Client Group.

Multinational Client Group (includes M&A Consulting and International Consulting)

Mercer's Multinational Client Group (MCG) brings together the Global Consulting and M&A consulting businesses, plus four Industry Verticals ¾ Financial Services, Energy, Insurance and Technology ¾ to have a client centric view and intimate knowledge of industries and related people, investment and risk challenges to enhance client value. It also includes the firm's When Women Thrive platform.

A key part of MCG is a Premier Client program, which "provides an elevated consulting experience across Health, Wealth, Career and M&A." 

IN THE NEWS 

August 2017

Mercer Expands Its Digital HR Offering as a Servicenow® Partner

Mercer joined the ServiceNow Sales and Services Partner Programs, formalizing a strategic move to enhance its digital organization and workforce solution offerings. As a ServiceNow partner focused on HR Service Delivery, Mercer is now able to support organizations with a forward-looking technology platform that creates new possibilities for the digitization and design of the employee service experience. 

https://www.mercer.com/newsroom/mercer-expands-its-digital-hr-offering-as-a-servicenow-partner.html 

July 2017 

Mercer Sets Forth Bold New Ideas to Address the Sustainability of Global Retirement Systems

Mercer's "Bold Ideas for Mending the Long Term Savings Gap" report addresses ways to improve the $70 trillion global retirement savings deficit as part of Mercer's ongoing commitment to enhancing financial security for individuals.

https://www.mercer.com/newsroom/mercer-sets-forth-bold-new-ideas-to-address-the-sustainability-of-global-retirement-systems.html 

July 2017 

Mercer Launches Mercer Digital

Mercer introduced Mercer Digital, the firm's innovative approach to empowering organizations for the workforce and workplace of the future. Leveraging Mercer's expertise in data and technology along with its legacy as a global consulting leader, Mercer Digital is positioned to help organizations transition to a digital future while ensuring their workforce thrives. 

https://www.mercer.com/newsroom/mercer-launches-mercer-digital.html 

July 2017 

Mercer and PayScale Announce Alliance for Compensation Data and Software Solutions; Mercer Makes Investment in PayScale

Mercer and PayScale, the leading provider of compensation management software and real-time salary data, formed a strategic alliance to bring together Mercer's expertise in compensation consulting and information products with PayScale's strength in technology and data science. 

https://www.mercer.com/newsroom/mercer-and-payscale-alliance.html

June 2017 

Majority of Global Dealmakers Use Financial Incentives for Talent Retention, But Prevalence Varies - Mercer Research

Utilizing retention programs in order to maximize the enormous 'people investment' made by global dealmakers is a nearly ubiquitous practice, according to Flight Risk in M&A: The Art and Science of Retaining Talent - 2017 Mercer Research Report. More than 7 in 10 dealmakers (71%) the world over say they use financial incentives for talent retention as part of their deal-making strategy and process. 

March 2017 

Despite a Bold Agenda for Change, Business Executives Claim Organizations are Not "Change Agile," New Mercer Study Finds

As the competition for talent continues to rise and business models are disrupted by technology and socio-demographic shifts, organizations are still taking an evolutionary approach to their talent strategies in the face of revolutionary changes. According to Mercer's 2017 Global Talent Trends Study, the majority (93%) of organizations worldwide report they are planning to redesign their structure in the next two years, yet only 4% of business executives say their organization is "change agile." 

https://www.mercer.com/newsroom/global-talent-trends-2017.html

 

March 2017 

Mercer Announces Global Assets Under Management Reaches $157 Billion USD

Mercer's global assets under management (AUM) grew to $157 billion USD at the end of 2016, increasing from $135 billion USD at the end of the prior year. 

https://www.mercer.com/newsroom/mercer-announces-global-assets-under-management-reaches-157-billion-usd.html 

December 2016 

Mercer to Acquire Thomsons Online Benefits

Mercer agreed to acquire Thomsons Online Benefits, a leading global benefits software business powered by its award-winning DarwinTM platform. With this acquisition, Mercer and Thomsons will combine world class consulting and broking with innovative technology that is driving transformation in the way that benefits are designed, communicated and administered. 

https://www.mercer.com/newsroom/mercer-to-acquire-thomsons-online-benefits.html

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Mercer LLC

1166 Avenue of the Americas
New York, NY 10036
Phone: (212) 345-7000
Fax: (212) 345-7414

Stats

  • Employer Type: Subsidiary
  • Stock Symbol: MMC
  • Stock Exchange: NYSE
  • President & CEO: Julio A. Portalatin
  • 2017 Employees: 22,000

  • Major Departments & Practices
    Health
    Wealth (Investments and Retirement)
    Career (Talent)

Major Office Locations

  • New York, NY (HQ)
    Offices in 43 countries