Mercer LLC

Mercer LLC Company Profile


A resource for human resources 

New York-based Mercer is a global consulting leader in talent, health, retirement and investments. Mercer consultants help clients around the world advance the health, wealth and performance of their most vital asset-their people. Mercer's client services also include customized administration, technology and total benefit outsourcing solutions. The firm's global investments business provides customized guidance for investment decision, risk management, implementation and investment monitoring. Mercer's global network ensures integrated, worldwide solutions for clients who wish to establish global policies and procedures while allowing for the flexibility to accommodate local cultural, legal and regulatory requirements. The firm's locally based professionals are also available to help companies of all sizes address country-specific issues and opportunities. 

The firm has 20,000 employees serving clients in over 180 cities and 40 countries and territories. Clients include a majority of the companies in the Fortune 1000 and FTSE 100, as well as medium- and small-market organizations. A wholly owned subsidiary of one of the United States' largest insurance brokerage firms, Mercer consistently generates around 30 percent of Marsh & McLennan's total revenue.

Different names, same business
Since its birth in 1937 as the employee benefits department of Marsh & McLennan Companies, Inc., the firm has undergone several shifts in identity, although HR concerns have remained at the core of its business. The first change occurred in 1959, when MMC acquired a Canadian company named after its founder: William M. Mercer. In 1975, that firm became a wholly owned subsidiary of MMC, keeping its name until 2002, when it became Mercer Human Resource Consulting. That identity lasted a mere five years, however, as the firm's offerings expanded ever further beyond the world of HR consulting. Accordingly, all but the first word was dropped in a 2007 rebranding, and the firm emerged plainly as Mercer.

Breaking down the business
Mercer groups its consulting activities into four main areas: talent, health, retirement, and investments.

"Talent" includes service offerings such as human capital consulting including talent management, rewards, global mobility and leadership development. Other capabilities include survey and analytics work, human capital operations and technology solutions, and workforce communication and change.

"Health" includes benefits consulting around the world, advice on wellness programs to reduce health benefits cost, and in the US the changes required under the Affordable Care Act (ACA) have created demand for health benefits advice. Mercer established a private exchange, Mercer MarketPlace, as a vehicle to help companies comply with the provisions of ACA.

"Retirement" builds on Mercer's core business as actuaries helping pension plan sponsors with pension plan design, defined benefit risk management, and defined contribution pension plan design and administration.

"Investments" includes investment consulting and investment management for pension plans, endowments and foundations, and private wealth management advisors. Mercer provides advice on all stages of the institutional investment process from designing a strategy, to structuring and implementing investments, to ongoing portfolio management including risk management and governance.

The company's extended offerings include benefits administration and a dedicated M&A business.

Class is in session
Mercer also offers executive learning services to its clients in the Asia Pacific region via Mercer College. Targeted specifically to human resources professionals, the college offers more than 60 workshops in 10 different learning categories: leadership effectiveness, mergers and acquisitions, organizational effectiveness, human resources transformation, performance management, talent management, rewards management, health and benefits, retirement and communications. The workshops are structured and designed based on the concept of the "Mercer human capital wheel," which is made up of six key areas that the firm says can predict a company's level of productivity: people, processes, structure, information and knowledge, decision making and rewards. The college also offers an advanced diploma of business (human resources), accredited by UNE Partnerships, an education training company based out of the University of New England.

Additionally, Mercer publishes results from numerous studies, analyses and surveys conducted by its own consultants on a full range of HR and finance management issues. These compiled findings, presented in the context of current market trends, are being utilized as part of Mercer's suite of new services to keep in step with the demands of the global recession.


July 2013

Mercer introduces a private benefits exchange - Mercer MarketplaceSM

Employers continue to move toward compliance with the Affordable Care Act's (Obamacare) requirements in 2014 and 2015. In addition to helping employers manage costs, simplify administration, and enhance member experience and coverage, Mercer Marketplace facilitates employers' compliance with the law's many requirements. Five major U.S. employers have signed on to offer their employees a range of medical, dental, life, disability, and voluntary benefit choices for 2014 through Mercer Marketplace, with additional employers in active discussion to move in this direction in 2014 and 2015.

June 2013

Mercer Launches Mercer Advisor Portal (MAP) for Private Wealth Market

Wealth managers, private client asset managers, private banks and financial advisors will be able to access, through the portal, forward-looking, institutional-quality research and analytical tools to help improve the performance of their clients' assets.  The system was developed as an alternative to strictly quantitative approaches to asset allocation and manager selection and makes use of Mercer's long-standing reputation as an advisor in the institutional investment marketplace.

February 2013

Mercer acquires Hall Consulting Limited

Hall Consulting Limited (HCL) is a leading provider of expertise and information services for the mining sector in North America. As a result of the acquisition, Mercer strengthens its suite of survey data and positions itself as a pre-eminent authority providing research, analysis and consulting services to the energy and mining industry.

January 2013

Mercer posts robust growth in delegated investment solutions

Mercer's global assets under management reached $69.8 billion as of December 31, 2012, an increase of 31.7% from the $53 billion a year ago. In excess of $5 billion in assets under management were secured within the US market in 2012.

November 2012

Mercer announces a new Growth Markets Region

Reflecting the potential for profitable growth in the markets of Asia, the Middle East, Africa and Latin America, Mercer announced a new Growth Markets Region. Purpose is to ensure that the firm's strategy, structure and talent are optimally aligned with the unique circumstances and opportunities that exist in these countries compared to more mature markets.

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Mercer LLC

1166 Avenue of the Americas
New York, NY 10036
Phone: (212) 345-7000
Fax: (212) 345-7414


  • Employer Type: Subsidiary
  • Stock Symbol: MMC
  • Stock Exchange: NYSE
  • President & CEO: Julio A. Portalatin
  • 2012 Employees: 20,400

  • Employment Contact

  • Major Departments & Practices





Major Office Locations

  • New York, NY (HQ)
    Offices in 40 countries

Key Financials

  • 2012 Revenue: $3,916 million

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