Mercer Limited Asia

THE SCOOP

A resource for human resources
New York-based Mercer is a global human resources consulting firm that provides consulting, outsourcing, and investment services. Mercer helps clients design and manage their health, retirement and other benefits, and to get the most out of their employees, and it also advises on issues related to administration, technology and benefits. The firm has almost 19,000 employees serving clients in over 180 cities and 40 countries and territories. Clients include a majority of the companies in the Fortune 1000 and FTSE 100, as well as medium- and small-market organizations. A wholly owned subsidiary of one of the United States' largest insurance brokerage firms, Mercer consistently generates around 30 percent of Marsh & McLennan's total revenue.

Different names, same business
Since its birth in 1937 as the employee benefits department of Marsh & McLennan Companies, Inc., the firm has undergone several shifts in identity, although HR concerns have remained at the core of its business. The first change occurred in 1959, when MMC acquired a Canadian company named after its founder: William M. Mercer. In 1975, that firm became a wholly owned subsidiary of MMC, keeping its name until 2002, when it became Mercer Human Resource Consulting. That identity lasted a mere five years, however, as the firm's offerings expanded ever further beyond the world of HR consulting. Accordingly, all but the first word was dropped in a 2007 rebranding, and the firm emerged plainly as Mercer.

Three's company
Mercer groups its consulting activities into three main areas: retirement, health and benefits, and "other"-a group that is also referred to as the "talent" field, and that includes service offerings such as human capital consulting, survey and product work, and workforce communication and change. The company's extended offerings, meanwhile, also include consulting and management on investments, as well as outsourcing and a dedicated M&A business.

Outside its "regular" consulting operations, Mercer's investment consulting business serve fiduciaries of pension funds, foundations, endowments and other investors on all stages of the institutional investment process, from designing a strategy, to structuring and implementing investments, to ongoing portfolio management. Investment management consultants primarily focus on retirement plan assets for institutional investors (including retirement plan sponsors and trustees) and for individual investors.

Finally, the firm's outsourcing unit helps clients streamline their benefits programs. Mercer offers total benefits outsourcing, retirement outsourcing and standalone services for outsourcing-specific functions, such as defined benefits administration, defined contribution administration, health benefits administration and flexible benefits programs.

Class is in session
Mercer also offers executive learning services to its clients in the Asia Pacific region via Mercer College. Targeted specifically to human resources professionals, the college offers more than 60 workshops in 10 different learning categories: leadership effectiveness, mergers and acquisitions, organizational effectiveness, human resources transformation, performance management, talent management, rewards management, health and benefits, retirement and communications. The workshops are structured and designed based on the concept of the "Mercer human capital wheel," which is made up of six key areas that the firm says can predict a company's level of productivity: people, processes, structure, information and knowledge, decision making and rewards. The college also offers an advanced diploma of business (human resources), accredited by UNE Partnerships, an education training company based out of the University of New England.

Additionally, Mercer publishes results from numerous studies, analyses and surveys conducted by its own consultants on a full range of HR and finance management issues. These compiled findings, presented in the context of current market trends, are being utilized as part of Mercer's suite of new services to keep in step with the demands of the global recession.

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Mercer Limited Asia


18 Cross Street
#04-02/02A
Singapore 048423
Phone: +65-6332-0188
Fax: +65-6333-8772
www.mercer.com

STATS


  • Employer Type: Public
  • CEO: Michele Burns
  • 2011 Employees: 19,000

Major Office Locations

  • New York, NY
  • Singapore, Singapore

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