At Fidelity National Information Services (FIS), the check will never get lost in the mail. FIS provides software, outsourcing, and IT consulting for the financial services industry. For banks and other financing entities, the company's offerings address financial functions, such as core processing, decision and risk management, and retail channel operations, as well as payment services, such as electronic funds transfer, check and ticket processing, and credit card production and activation. The company's 14,000 customers aren't just the largest, private financial institutions, but also small businesses and government entities, and are in more than 100 countries.
FIS operates through 140 owned or leased locations in Africa, Asia, Australia, Europe, the Middle East, the Caribbean, Latin America, and the US.
FIS is divided three product/service segments: payment solutions, financial solutions, and an international segment. Payment solutions and financial solutions each generate about 40% of the company's total sales. International solutions makes up the remainder of sales and provides services outside North America, primarily in Brazil, Germany, and the UK.
The company's NYCE Payments Network operates a network of more than 360,000 ATMs serving more than 90 million cardholders. Its Capco subsidiary offers strategic consulting services when it comes to complex technology and large-scale integration projects.
FIS has achieved unprecedented growth over the last few years thanks to overall positive momentum in the adoption of eBanking and mobile banking products. Its revenues reached $5.81 billion in 2012, a new historic milestone for the company. Profits were down slightly (2%) from $470 million in 2011 to $461 million in 2012 due to higher operating expenses.
The company attributes the growth in 2012 to a jump in revenue from its financial solutions segment driven by higher demand in professional services, back office processing, and outsourced IT revenues. It has also enjoyed additional revenue from previous acquisitions.
In order to focus on providing services to financial institutions, in 2012 FIS sold its Healthcare Benefit Solutions business to equity investor Lightyear Capital in a $335 million deal. The sale included the Consumer Driven Healthcare Solutions and Health and Financial Network Solutions divisions, including benefits administration, benefit account processing, and payment fulfillment services for consumers, health care providers, and payers. FIS retained its state and federal government electronic benefits transfer (EBT) business, which has operations in 25 states, because the company is a market leader in that business with significant geographic scale.
Staying focused on growing its mobile payment operations, in 2012 FIS purchased mFoundry, a mobile banking software provider for both retailers and banks. The deal gave FIS access to a broader client base and kept up its momentum in the important mobile growth market.
While FIS does the bulk of its business in North America, the company continues to look overseas for growth opportunities, and international business has brought in around a fifth of FIS's revenues in each of the past few years. The company in 2012 announced a new deal to deploy and manage more than 5,500 ATMs in India through a consortium of public sector banks over the next two years. Besides growing its top line, FIS is keen on using global expansion to produce scale-driven operating efficiencies.