eHarmony, Inc.

  • Overview

Looking to settle down harmoniously? eharmony.com (doing business as eHarmony) is an online service that attempts to match singles looking for long-term relationships. It focuses on helping clients find their "soul mate" through its patented its "Compatibility Matching System," which involves users completing a detailed questionnaire emphasizing compatibility and communication. eHarmony counts about 30 million registered users. The company has operations in Australia, Brazil, Canada, and the US, as well as throughout Europe. It also publishes a network of wedding planning and parenting websites. eHarmony was founded in 2000 by Dr. Neil Clark Warren, an evangelical Christian and clinical psychologist.

Geographic Reach

eHarmony operates online matchmaking services in the Australia, Brazil, Canada, the UK, and the US. The company has the second biggest piece of the online dating pie in the US, behind Match.com's more generalized (and less expensive) service.

Through its affiliation with eDarling, eHarmony also operates in 11 countries throughout continental Europe.

Strategy

The company has managed to find success in the crowded space by differentiating itself from its rivals. Unlike social networking sites and other Internet personal services, eHarmony emphasizes privacy, has an "elongated" communication process, and charges higher subscription fees on average. The strategy has resulted in the service's popularity among older, wealthier, and more serious daters.

A key part of the company's strategy is its aggressive marketing efforts. When eHarmony is successful, satisfied customers leave the service along with their subscription dollars. This translates to a business model that requires constant advertising in order to recruit new members.

The company has also been expanding beyond its flagship matching service in order to attract a wider audience. Offshoot brands eHarmony Weddings publishes websites such as Project Wedding and Weddingbee, while eHarmony Parenting publishes JustMommies.  In addition, the company operates eHarmony Labs, a relationship research facility, and eHarmony Advice, a relationship advice site.

Ownership

The venture-backed company includes shareholders such as Technology Crossover VenturesSequoia Capital, and Fayez Sarofim & Co., in addition to its founders and employees.

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eHarmony, Inc.


2401 Colorado Ave.
Ste. 200
Santa Monica, CA 90404
Phone: (424) 258-1199
www.eharmony.com

STATS


  • Employer Type: Private
  • Chairman and CEO: Neil Warren
  • CFO: Paula Croutch
  • Chairman and CEO: Neil Warren

Major Office Locations

  • Santa Monica, CA