About THE TRAVELERS HOME AND MARINE INSURANCE COMPANY

Running a business is a risk The Travelers Companies will insure. While it does offer personal auto and homeowners insurance, the company's largest segment is commercial property/casualty insurance to businesses big and small. It is one of the largest business insurers in the US, providing commercial auto, property, workers' compensation, marine, and general and financial liability coverage to companies in North America (the largest percentage of business) and the UK. The company also offers surety and fidelity bonds as well as professional and management liability coverage for commercial operations.

Operations

Travelers operates in three segments -- Business and International Insurance, Personal Insurance, and Bond & Specialty Insurance.

The Business and International segment (which accounts for more than 60% of net earned premiums) offers property/casualty insurance and related services to clients -- primarily in the US, as well as in Canada, the UK, Ireland, and throughout other parts of the world as a corporate member of Lloyd's.

The Personal Insurance segment offers homeowners, auto, flood, and umbrella policies. That segment, which is growing by geographic expansion, accounts for some 30% of the group's premiums.

The Bond & Specialty Insurance segment writes fidelity and surety, general liability and property, workers' compensation, commercial automobile, and commercial multi-peril lines. It accounts for about 10% of net earned premiums.

Travelers also offers reinsurance.

Geographic Reach

While the vast majority (about 95%) of Travelers' business is in the US, the company does have a presence in the UK, where it operates through two arms: Travelers Insurance Company and Travelers Syndicate Management within Lloyd's of London. The two businesses offer commercial property/casualty and risk management services. Travelers also has modest operations in Canada, Brazil, India, China, and Ireland. It's looking to expand in Latin America.

The company employs field claim management teams in 21 centers and 53 satellite and specialty-only offices in 45 states.

Sales and Marketing

Travelers' customers include commercial businesses, government agencies, associations, and individuals.

The company's offerings are distributed through independent agents and brokers across the US. In business and international, some 11,000 agents are supported by three customer service centers and about 120 field offices. International also writes business abroad, where its products are distributed through Lloyd's wholesale and retail brokers.

Personal products are distributed through some 10,900 independent agents, employee and affinity groups, and direct marketing. Meanwhile, the Bond & Specialty Insurance segment distributes products through some 5,800 independent agents and brokers.

Financial Performance

Travelers' revenues have maintained a slow-but-steady growth rate in recent years -- a sign that the company has spread itself smoothly across industries and took no significant hits to its premiums. In 2016, revenue rose 3% to $27.6 billion as premiums, net realized investment gains, and other revenues grew.

Net income rose sharply in 2013 but has been slipping since then. It dropped 12% to $3 billion in 2016, primarily due to an increase in catastrophe losses and claim adjustment expenses. Cash flow from operations increased 22% to $4.2 billion that year as a result of positive adjustments to such items as deferred acquisition costs and reinsurance recoverables.

Strategy

Travelers targets growth in operating return on equity over time in the mid-teens, with the notion that economic cycles, weather patterns, and other factors can impact its business from year to year. The company follows disciplined underwriting and investment strategies to help it stay immune to market fluctuations and lingering depressed interest rates.

The firm also follows a disciplined acquisition strategy, seeking opportunities that will help it expand into new geographic markets or build on its existing product portfolio. Although Travelers is first and foremost a US-based insurer, it has recently made purchases that have expanded its operations in Canada, the UK, and Brazil, as well as providing it with entry into Colombia's market.

Another key strategy for Travelers is to innovate to introduce new types of coverage and improve the way it conducts business. It has its eye on technology, from data and analytics to digital sales (as evidenced by its 2017 acquisition of UK-based Simply Business). In 2017 the firm introduced ZoneCheck, an online tool to help contractors identify job site areas that could be affected by the vibrations caused by heavy equipment. This first-of-its-kind offering follows a long thread of new types of coverage the company has introduced. Also that year, Travelers released the IntelliDrive smartphone app, a consumer-oriented tool to promote safe driving and potentially lower premiums.

Mergers and Acquisitions

Travelers Companies acquired Simply Business, a UK-based online business insurance broker, for $490 million in 2017. Simply Business offers small business coverage; the acquisition helps Travelers expand its digital channels in the UK and beyond.

In 2015 the company acquired a majority of the property/casualty business of its J. Malucelli joint venture in Brazil. That unit focuses on property, construction, general liability, and financial insurance.

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THE TRAVELERS HOME AND MARINE INSURANCE COMPANY

1 Tower Sq # 2ms
Hartford, CT 06183-0001
Phone: 1 (860) 548-9948
Fax: 1 (860) 954-3730

Stats

  • Employer Type: Public
  • Chb: Robert Crispin
  • Managing Director: James Horan
  • President: Paul Privitera
  • Employees: 6,000

Major Office Locations

  • Hartford, CT
  • Orlando, FL