About Progressive Casualty Insurance Company

Progressive Corporation, long a leader in nonstandard, high-risk personal auto insurance, has motored beyond its traditional business into standard-risk and preferred auto insurance, as well as other personal-use vehicle coverage (motorcycles, RVs, and snowmobiles). Its insurance carriers include majority-owned American Strategic Insurance. Progressive also offers commercial policies for heavy trucks, vans, and lighter trucks. It writes a bit of professional liability insurance for directors and officers, as well as residential property insurance for homeowners. The company markets directly to consumers online and by phone, and through more than 35,000 independent agents who account for the majority of its business.

Operations

Progressive operates through five reportable segments: Personal Lines (the largest segment, accounting for more than 80% of total revenue), Commercial Lines (about 15% of revenue), Property, Other Indemnity, Service Businesses, and Reinsurance.

The company primarily offers coverage to auto insurance customers, underwritten by third-party insurance carriers. Progressive also offers personal umbrella insurance that provides coverage for the extras in life, such as personal injury and legal defense. Majority-owned subsidiary American Strategic Insurance provides home insurance. Progressive had 16.5 million policies in force at the end of 2016.

Geographic Reach

Progressive operates more than 450 offices throughout the US and sells personal auto insurance online in Australia.

In addition to its headquarters, additional offices, call center, warehouse space, and service centers in Mayfield Village, Ohio, the company owns locations in Colorado Springs, Colorado; Tampa and St. Petersburg, Florida; and Tempe, Arizona.

Sales and Marketing

Progressive's US customer service group (which support policy servicing, agency distribution, claims, and direct sales operations) is located at call centers in Mayfield Village, Ohio; Tampa and St. Petersburg, Florida; Sacramento, California; Tempe, Arizona; and Colorado Springs, Colorado.

The company sells its personal lines through more than 35,000 independent agencies and through partnerships with other insurance companies and financial institutions. It also sells directly to customers online and by telephone.

Commercial lines are distributed directly and through independent agencies.

Total advertising costs in 2016 were $756.2 million, up from $748.3 million in 2015.

Financial Performance

Organic growth has lifted the company's revenues every year since 2008. Revenue grew 12% to $23.4 billion in 2016 as net premiums earned increased. Most significantly, Personal Lines premiums rose to $19.2 billion, but Commercial Lines grew, as well. Investment income and service revenue also rose that year.

Net income, which rose in 2013 and 2014 but dipped 1% in 2015, fell another 19% to $1 billion in 2016. This was largely due to an increase in losses and loss adjustment expenses.

Cash flow from operations has generally been rising for the past few years. In 2016, despite the lower net income, operating cash flow increased 18% to $2.7 billion. That improvement was helped by positive changes in loss and loss adjustment expenses reserves.

Strategy

Unlike some insurers who, in fat markets, earn more from their investments than their premiums, more than 90% of Progressive's revenues have historically come from policy premiums.

The company's actual insurance operations have remained profitable and grown as it has entered into new geographic markets and expanded distribution of its personal auto products online. Already among the leading US auto insurers based on premiums (just behind State Farm and Allstate), Progressive is aiming to be on top.

Because it is fairly easy for customers to switch auto insurers, Progressive competes on price and accessibility. To attract new customers the company's television ads featuring its perky spokesperson "Flo" have shot up the company's brand recognition. Operating on the premise that a few drivers are responsible for the majority of claims and that previous risk models were incomplete, Progressive is now also offering rates that are tied to actual usage.

To retain customers, Progressive is promoting its non-auto personal products through bundled packages with lower auto rates. Once a customer has bought a bundled package of home/auto/umbrella coverage, they are also much less likely to switch insurance providers.

Mergers and Acquisitions

In 2015, Progressive acquired a majority stake (67%) of ARX Holding, a homeowners' insurance carrier, for $875 million. That deal expanded its product portfolio; Progressive intends to acquire the rest of the firm it doesn't already own by the year 2021.

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Progressive Casualty Insurance Company

6300 Wilson Mills Rd
Mayfield Village, OH 44143-2109
Phone: 1 (440) 461-5000

Stats

  • Employer Type: Public
  • Senior Vice President: Jonathan Klein
  • Vice President Operations: Adam Kornick
  • Chief Operating Officer: Jim Mauck
  • Employees: 11,724

Major Office Locations

  • Mayfield Village, OH

Other Locations

  • Tempe, AZ
  • Glendale, CA
  • North Hollywood, CA
  • Torrance, CA
  • Colorado Springs, CO
  • Dover, DE
  • Doral, FL
  • Pensacola, FL
  • Sarasota, FL
  • Acworth, GA
  • Decatur, GA
  • Metairie, LA
  • Hagerstown, MD
  • Silver Spring, MD
  • Vestal, NY
  • Cleveland, OH
  • Columbus, OH
  • Pittsburgh, PA
  • Houston, TX
  • Texas City, TX
  • Springfield, VA
  • North York, Canada
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