About Metropolitan Life Insurance Company (inc)

While its name evolved from "metropolitan," MetLife's policies are found in villages, towns, and huge cities around the world. Its Insurance Products segment includes all of its group and individual life insurance and non-medical health insurance products (dental, disability, illness). Its Retirement Products segment includes annuity products. MetLife's Auto & Home segment works through subsidiary Metropolitan Property and Casualty. MetLife is a big player in Japan, and growing in more than 50 other countries, especially in Latin America. In mid-2017, MetLife split off much of its US life business.

Operations

MetLife is organized into five primary segments: US; Latin America; Asia; and Europe, the Middle East, and Africa (EMEA); and MetLife Holdings. Certain results are also reported in the operations of the Corporate & Other segment, including MetLife Home Loans. The US segment is MetLife's largest, accounting for some 45% of total sales. Asia accounts for around 20% of revenue, and Latin America and EMEA each account for some 5%. MetLife Holdings brings in some 20% of revenue.

In the US, MetLife provides a range of insurance and financial services offerings including life, property/casualty, disability, dental, guaranteed interest, and annuities. These are distributed through both in-house and independent retail channels and in the workplace. Internationally, the company provides life, accident, medical, dental, credit, and other insurance, as well as annuities and other retirement and savings products to individuals and groups.

MetLife Holdings comprises businesses no longer actively promoted in the US, including variable life and universal life products, term and whole life products, and annuities. It also includes the group's discontinued long-term care business.

Geographic Reach

MetLife operates in the Americas and Asia, and in Europe, the Middle East, and Africa (EMEA). In Latin America it operates in Argentina, Brazil, Chile, Colombia, Ecuador, and Mexico (with the bulk of regional revenues coming from Mexico and Chile).

The company operates in 10 countries in Asia, with its largest operations in Japan. It also does business in Australia, Bangladesh, Hong Kong, and Nepal, and through a joint venture in China, Malaysia, and Vietnam.

MetLife operates in 26 countries across EMEA. The segment's biggest operations are in the UK, the Persian Gulf, and Turkey.

Sales and Marketing

MetLife's policies and other products are sold to some 100 million customers through a vast network of targeted marketing and sales forces, financial advisors, consultants, agency distribution groups, captive agents, independent agents, affiliated broker-dealers, and direct marketing (including direct response television, web-based lead generation, telemarketing, as well as through third parties and e-commerce). In addition, MetLife sells some products through affinity groups and through employers.

Financial Performance

MetLife's revenue, after peaking in 2014, has slipped since. In 2016 revenue fell 9% to $63.5 billion. Although premiums saw a modest rise that year, the company suffered from $6.8 billion in net derivative losses reflecting changes in foreign currencies, interest rates, and equity markets. Because of this decline, plus a $2 billion increase in claims payouts, net income plummeted 85% to $800 million that year.

Cash flow from operations has remained relatively stable over the years. Despite the lower income, operating cash flow rose 5% to $14.8 billion in 2016. This was driven by changes in premiums and other receivables and changes in income tax.

Strategy

In 2017, MetLife spun off much of its US retail operations into a new company named Brighthouse Financial. Its MetLife Insurance Company USA, General American Life Insurance Company, Metropolitan Tower Life Insurance Company, and several other units were included in the transaction, which took the form of an initial public offering. Together, those units represented about 20% of MetLife's total earnings.

MetLife's move to divest part of its core operations came in the wake of the financial crisis and subsequent changes in the regulatory landscape. US regulators had designated MetLife one of four non-bank systemically important financial institutions (meaning it would pose a risk to the economy if it should collapse), but MetLife fought the designation, winning its case in a federal court in 2016. Regardless, the separation of its US life insurance business should calm any unrest over the group's size. The newly created company also benefits from having a lower capital and compliance burden.

In another divestiture, in mid-2016 MassMutual bought MetLife's US retail captive agency distribution channel MetLife Premier Client Group and broker dealer MetLife Securities. (US retail businesses that were not sold in the deal included the closed-block life insurance, property/casualty, and Metropolitan Life Insurance Company's life and annuity operations.)

These moves were not the first major shufflings of MetLife's operations in recent years. It is exiting the bulk of its banking operations to avoid the increased scrutiny of banks under Dodd-Frank financial regulations. The company is working to surrender its status as a bank holding company. It has already sold its MetLife Bank depository operations and has stopped writing new residential mortgages and reverse mortgages.

Going forward, MetLife plans to focus on pension and retirement products, insurance sold to employers, and non-US life insurance. In a shift away from market-sensitive products, it will only invest in businesses that have strong rates of return, require less capital, and offer a higher ratio of free cash flow to operating earnings. The company has pinned much of its growth efforts on emerging markets by increasing its already-strong presence in the Asia/Pacific region and in Latin America through acquisitions and new product introductions. To support this growth, the company has organized its operations along geographic lines: US; Latin America; Asia; and Europe, the Middle East, and Africa (EMEA).

Other strategic areas of focus include creating a high-performance operation with competitive prices, transforming distribution channels (especially through digital means), and connecting customers with the most appropriate products and services.

Some of the individual and group products MetLife sells overseas include life insurance, accident and health insurance, credit insurance, and annuities and retirement products. It has also created a global employee benefits business to reach into new markets. To focus on core international businesses, Metlife has been selling off select foreign assets.

Mergers and Acquisitions

In 2017, MetLife acquired Logan Circle Partners from Fortress Investment Group for some $250 million. Logan was the traditional fixed income asset management business of Fortress; it serves institutional investors and has more than $33 billion in assets under management. The purchase helps expand MetLife's investment management business for third-party customers.

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Metropolitan Life Insurance Company (inc)

501 Us Highway 22
Bridgewater, NJ 08807-2438
Phone: 1 (212) 578-2211

Stats

  • Employer Type: Public
  • Chb-prs-ceo: C R Henrikson
  • Cio: Steven A Kandarian
  • Sr Ex Vp-cao: Catherine A Rein
  • Employees: 46,000

Major Office Locations

  • Bridgewater, NJ

Other Locations

  • Anchorage, AK
  • Fairbanks, AK
  • Birmingham, AL
  • Florence, AL
  • Fort Payne, AL
  • Gadsden, AL
  • Trafford, AL
  • Higden, AR
  • Jonesboro, AR
  • Little Rock, AR
  • Lonoke, AR
  • Rogers, AR
  • Flagstaff, AZ
  • Prescott, AZ
  • Tempe, AZ
  • Tucson, AZ
  • Baldwin Park, CA
  • City Of Industry, CA
  • Fresno, CA
  • Irvine, CA
  • La Mesa, CA
  • Lancaster, CA
  • Los Angeles, CA
  • Manteca, CA
  • Marina Del Rey, CA
  • Redding, CA
  • Riverside, CA
  • Sacramento, CA
  • San Bernardino, CA
  • San Diego, CA
  • San Francisco, CA
  • San Jose, CA
  • Santa Rosa, CA
  • Visalia, CA
  • Walnut Creek, CA
  • Colorado Springs, CO
  • Grand Junction, CO
  • Greenwood Village, CO
  • Loveland, CO
  • Northglenn, CO
  • Derby, CT
  • Glastonbury, CT
  • Guilford, CT
  • Hartford, CT
  • New London, CT
  • New Milford, CT
  • Shelton, CT
  • Stamford, CT
  • Willimantic, CT
  • Washington, DC
  • Dover, DE
  • Newark, DE
  • Wilmington, DE
  • Bonita Springs, FL
  • Cape Coral, FL
  • Coral Gables, FL
  • Fort Lauderdale, FL
  • Gainesville, FL
  • Jacksonville, FL
  • Lakeland, FL
  • Leesburg, FL
  • Longwood, FL
  • Melbourne, FL
  • Naples, FL
  • Ocala, FL
  • Orange Park, FL
  • Orlando, FL
  • Ormond Beach, FL
  • Panama City, FL
  • Sarasota, FL
  • Shalimar, FL
  • Tallahassee, FL
  • Tampa, FL
  • West Palm Beach, FL
  • Albany, GA
  • Alpharetta, GA
  • Dublin, GA
  • Evans, GA
  • Smyrna, GA
  • Waycross, GA
  • Honolulu, HI
  • Bettendorf, IA
  • Burlington, IA
  • West Des Moines, IA
  • Coeur D Alene, ID
  • Alton, IL
  • Aurora, IL
  • Buffalo Grove, IL
  • Canton, IL
  • Chicago, IL
  • Decatur, IL
  • Elizabeth, IL
  • Galesburg, IL
  • Glenview, IL
  • Gurnee, IL
  • Lake Bluff, IL
  • Mount Prospect, IL
  • Naperville, IL
  • Oak Lawn, IL
  • Oakbrook Terrace, IL
  • Orland Park, IL
  • Peoria, IL
  • Quincy, IL
  • Rockford, IL
  • Sterling, IL
  • Evansville, IN
  • Franklin, IN
  • Logansport, IN
  • Peru, IN
  • Valparaiso, IN
  • Atchison, KS
  • Fort Scott, KS
  • Hoisington, KS
  • Overland Park, KS
  • Pittsburg, KS
  • Shawnee Mission, KS
  • Wichita, KS
  • Hindman, KY
  • Lexington, KY
  • Louisville, KY
  • Lynch, KY
  • Paducah, KY
  • Prestonsburg, KY
  • Somerset, KY
  • Baton Rouge, LA
  • Lafayette, LA
  • New Orleans, LA
  • Shreveport, LA
  • Boston, MA
  • Chelmsford, MA
  • Danvers, MA
  • Fall River, MA
  • Fitchburg, MA
  • Holyoke, MA
  • Lexington, MA
  • Lowell, MA
  • Lynn, MA
  • Nantucket, MA
  • Norwood, MA
  • Southborough, MA
  • Cumberland, MD
  • Rockville, MD
  • Salisbury, MD
  • Silver Spring, MD
  • Bangor, ME
  • Millinocket, ME
  • South Portland, ME
  • Waterville, ME
  • Alpena, MI
  • Ann Arbor, MI
  • Cadillac, MI
  • Grand Rapids, MI
  • Holland, MI
  • Iron Mountain, MI
  • Jackson, MI
  • Marquette, MI
  • Petoskey, MI
  • Saginaw, MI
  • Southfield, MI
  • Troy, MI
  • Baxter, MN
  • Minneapolis, MN
  • Rochester, MN
  • Waite Park, MN
  • Blue Springs, MO
  • Columbia, MO
  • Festus, MO
  • Kansas City, MO
  • Kimberling City, MO
  • Saint Joseph, MO
  • Saint Louis, MO
  • Salem, MO
  • Springfield, MO
  • Waynesville, MO
  • West Plains, MO
  • Wildwood, MO
  • Bay Springs, MS
  • Columbus, MS
  • Hattiesburg, MS
  • Jackson, MS
  • Laurel, MS
  • Bozeman, MT
  • Great Falls, MT
  • Carrboro, NC
  • Greenville, NC
  • Hickory, NC
  • Lexington, NC
  • Raleigh, NC
  • Shelby, NC
  • Southern Pines, NC
  • Statesville, NC
  • Wilmington, NC
  • Winston Salem, NC
  • Grand Forks, ND
  • Exeter, NH
  • Keene, NH
  • Manchester, NH
  • Portsmouth, NH
  • Brick, NJ
  • Clark, NJ
  • Egg Harbor Township, NJ
  • Glen Rock, NJ
  • Hammonton, NJ
  • Iselin, NJ
  • Jersey City, NJ
  • Marlton, NJ
  • Mays Landing, NJ
  • Morristown, NJ
  • Mount Laurel, NJ
  • Paramus, NJ
  • Secaucus, NJ
  • Somerset, NJ
  • Roswell, NM
  • Ruidoso, NM
  • Las Vegas, NV
  • Reno, NV
  • Bohemia, NY
  • Brooklyn, NY
  • Buffalo, NY
  • Commack, NY
  • Elmsford, NY
  • Floral Park, NY
  • Flushing, NY
  • Glens Falls, NY
  • Greenvale, NY
  • Jamestown, NY
  • Kingston, NY
  • Latham, NY
  • Long Island City, NY
  • Lynbrook, NY
  • Massapequa, NY
  • Massena, NY
  • New York, NY
  • Oriskany, NY
  • Plattsburgh, NY
  • Rochester, NY
  • Roslyn, NY
  • Staten Island, NY
  • Syracuse, NY
  • Troy, NY
  • Utica, NY
  • Vestal, NY
  • White Plains, NY
  • Yorkshire, NY
  • Broadview Heights, OH
  • Columbus, OH
  • Cuyahoga Falls, OH
  • Dublin, OH
  • Mason, OH
  • Miamisburg, OH
  • Portsmouth, OH
  • Sandusky, OH
  • Steubenville, OH
  • Toledo, OH
  • Warren, OH
  • West Chester, OH
  • Lawton, OK
  • Miami, OK
  • Oklahoma City, OK
  • Tulsa, OK
  • Beaverton, OR
  • Lake Oswego, OR
  • Allentown, PA
  • Bryn Mawr, PA
  • Clarks Summit, PA
  • Cranberry, PA
  • Delmont, PA
  • Du Bois, PA
  • Fort Washington, PA
  • Johnstown, PA
  • Lancaster, PA
  • Lewistown, PA
  • Monaca, PA
  • Moosic, PA
  • Morann, PA
  • Plymouth Meeting, PA
  • Springfield, PA
  • Tamaqua, PA
  • Washington, PA
  • Wexford, PA
  • Woonsocket, RI
  • Columbia, SC
  • Greenville, SC
  • Greenwood, SC
  • Rapid City, SD
  • Clarksville, TN
  • Cordova, TN
  • Dyersburg, TN
  • Franklin, TN
  • Hixson, TN
  • Knoxville, TN
  • Memphis, TN
  • Nashville, TN
  • Oak Ridge, TN
  • Springfield, TN
  • Austin, TX
  • Beaumont, TX
  • Corpus Christi, TX
  • Dallas, TX
  • Flower Mound, TX
  • Fort Worth, TX
  • Houston, TX
  • Killeen, TX
  • Lake Jackson, TX
  • Longview, TX
  • Nacogdoches, TX
  • San Antonio, TX
  • Texarkana, TX
  • Logan, UT
  • Salt Lake City, UT
  • Sandy, UT
  • Danville, VA
  • Falls Church, VA
  • Harrisonburg, VA
  • Newport News, VA
  • Richmond, VA
  • Roanoke, VA
  • Virginia Beach, VA
  • Warrenton, VA
  • Woodstock, VA
  • Burlington, VT
  • Bellevue, WA
  • Kennewick, WA
  • Oak Harbor, WA
  • Seattle, WA
  • Spokane, WA
  • Tacoma, WA
  • De Pere, WI
  • Fitchburg, WI
  • Greendale, WI
  • Janesville, WI
  • Middleton, WI
  • Milwaukee, WI
  • Peshtigo, WI
  • Sun Prairie, WI
  • Toronto, Canada
  • Beijing, China
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