While its name evolved from "metropolitan," MetLife's insurance policies are found in villages, towns, and huge cities around the world. Operating through its Metropolitan Life Insurance Company subsidiary, MetLife is the largest life insurer in the US. Its Insurance Products segment includes all of its group and individual life insurance and non-medical health insurance products (dental, disability, illness). Its Retirement Products segment includes annuity products. MetLife's Auto & Home segment works through subsidiary Metropolitan Property and Casualty Insurance. Internationally, MetLife is a big player in Japan, and growing in more than 50 other countries, especially in Latin America.
MetLife is organized into six segments: Retail; Group, Voluntary & Worksite Benefits; Corporate Benefit Funding; Latin America (the Americas); Asia; and Europe, the Middle East, and Africa (EMEA). Certain results are also reported in the operations of the Corporate & Other segment, including MetLife Home Loans.
In the US, MetLife provides a range of insurance and financial services offerings including life, property/casualty, disability, dental, guaranteed interest, and annuities. These are distributed through both in-house and independent retail channels and in the workplace. Internationally, the company provides life, accident, medical, dental, and other insurance, as well as annuities and other retirement and savings products to individuals and groups.
The company's Retail segment is organized into two businesses: life and other (variable life products, universal life products, term life products, whole life products, disability products, property & casualty); and annuities (variable annuities and fixed annuities). In 2014 retail sales accounted for 30% of total revenue.
The Group, Voluntary & Worksite Benefits segment is organized into Group and Voluntary and Worksite. Group insurance products and services include life, dental, group short- and long-term disability and accidental death and dismemberment coverages. That segment accounted for 26% of revenue in 2014.
The Corporate Benefit Funding segment handles investment management for large employers that offer retirement benefits, including pension closeouts and specialized life insurance products used to fund such benefit plans. Corporate Benefit Funding accounted for 12% of revenue in 2014.
The company also services a number of long-term care insurance policies.
The company operates in the Americas and Asia, and in Europe, the Middle East, and Africa (EMEA). In Latin America it operates in Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, and Uruguay (which the bulk of regional revenues coming from Mexico, Chile, and Argentina).
The company operates in 10 countries in Asia, with its largest operations in Japan and Korea. It also does business in Australia, Bangladesh, Hong Kong, and Nepal, and through a joint venture in China, Malaysia, and Vietnam.
MetLife operates in about 30 countries across EMEA. The segment's biggest operations are in Poland, the Persian Gulf, and Russia.
While the US remains its largest overall market, international sales accounted for about 30% of MetLife's revenues.
Sales and Marketing
Policies and other products are sold through a vast network of targeted marketing and sales forces, financial advisors, consultants, agency distribution groups, independent agents, affiliated broker-dealers, and direct marketing (including direct response television, web-based lead generation, telemarketing, as well as through third parties and e-commerce). In addition, MetLife sells some products through affinity groups and through employers.
At the end of 2014, the Group, Voluntary & Worksite Benefits segment had more than 300 marketing representatives.
After a small decline in 2012, revenue held steady in 2013 at about $68 billion but grew 8% to $73.3 billion in 2014. That growth was due to higher premiums and net derivative gains. The higher revenue contributed to an 87% jump in net income to $6.3 billion, which in turn led to a 2% rise in operating cash flow (to $16 billion).
Going forward, MetLife plans to focus on insurance and employee benefits. It is exiting the bulk of its banking operations to avoid the increased scrutiny of banks under the Dodd-Frank financial regulations. The company is working to surrender its status as a bank-holding company. In 2013, the company sold its MetLife Bank depository operations to General Electric's finance division. Previously, MetLife Bank also offered residential mortgages, but in 2012 stopped writing both new mortgages and reverse mortgages. MetLife retained the residential home loan portion of the business.
The company has pinned much of its growth efforts on emerging markets by increasing its already strong presence in the Asia/Pacific region and in Latin America through acquisitions and new product introductions. To support this growth, the company has organized its operations along geographic lines: The Americas; Europe, the Middle East and Africa (EMEA); and Asia.
Some of the individual and group products MetLife sells overseas include life insurance, accident and health insurance, credit insurance, and annuities and retirement products. It has also created a global employee benefits business to reach into new markets.
To focus on core international businesses Metlife has been selling off select foreign assets. In 2014 it sold its UK annuity business to Goldman Sachs Group company Rothesay Life Ltd. for $5 billion. The assurance covers benefits for more than 20,000 individuals in the UK and Ireland.
MetLife is focused on growing its annuity business through a range of products. One example is its new guaranteed minimum withdrawal benefit VA, FlexChoice.
In 2014 the company launched its MetLife SecureFlex Universal Life product.
MetLife has been working to cuts its expenses, and is on track to meet its goal of achieving $1 billion in gross expense savings by the end of 2015.
Mergers and Acquisitions
Expanding its presence in South America in 2013 MetLife acquired AFP Provida S.A. (a private pension fund administrator in Chile) from BBVA for $2 billion. The deal also includes a small asset management business in Ecuador. The purchase is part of the company's strategy of growth through acquisitions in emerging markets.