Medical Mutual of Ohio is a not-for-profit managed care company that provides health insurance products and related services to some 1.6 million members in a handful of states in the midwestern and southern US. The company's individual and group health plans include HMO, PPO, POS, traditional indemnity, and supplemental Medicare. Medical Mutual also provides dental, vision, and prescription drug plans, life insurance, and third-party administration (TPA) services. The company's products are marketed through a network of independent brokers. Medical Mutual is a member-owned mutual company.
Medical Mutual's network includes some 32,000 physicians. Following several expansion efforts into new regions, the company is now focused on strengthening its health operations in existing territories in Georgia, Indiana, Ohio, and South Carolina.
Medical Mutual's operating units include Medical Mutual Services (third-party administration), Consumers Life Insurance (life and disability coverage in six states), Talus Brokerage (wholesale distribution), and 1st Medical Network (Georgia network). Other subsidiaries include Carolina Care Plan and Premier Health Systems.
Sales and Marketing
In addition to its broker network, Medical Mutual promotes its products through relationships with benefit consultants and group benefit managers. The company supports its distributors by providing customer service, claims payment, benefit design, and relationship management systems.
Overall goals for Medical Mutual include establishing affordable products for customers and maintaining efficient provider management systems to keep the overall costs of health care down. To foster positive workplace and community environments, the company also aims to provide professional development opportunities for employees and to support the wellbeing of its members through outreach efforts.
In 2013 Medical Mutual launched a free mobile app, MedMutual, to help its 1.6 million members access ID cards and healthcare providers. The app connects Medical Mutual members to Ohio's largest network of doctors and hospitals, and is available to members via iOS ( Apple) and Android mobile devices.
Medical Mutual of Ohio, which lays claim to being the oldest and largest health insurance company in the state, was established in 1934 as the Cleveland Hospital Service Association.