About FARMERS INSURANCE EXCHANGE

Don't expect to see tractors in the parking lot at Farmers Group, dba Farmers Underwriters Association. The US subsidiary of Zurich Financial Services provides insurance management services to members of the Farmers Insurance Exchange, Truck Insurance Exchange, and Fire Insurance Exchange -- which combined form a top US property/casualty insurer. Its Farmers Management Services unit doesn't own the exchanges, but receives a fee acting as the companies' attorneys-in-fact. It chooses risks, distributes policy statements to customers, collects premiums, and provides other non-claims related services. Farmers is also the holding company of Farmers New World Life Insurance and specialty insurer Foremost Insurance.

Operations

Farmers Group accounts for about 40% of its parent's operating profit.

Other holdings include Farmers Re, which provides reinsurance to the Farmers Exchanges; and Bristol West Holdings, a provider of nonstandard auto insurance in more than 20 states. Bristol West provides private passenger auto insurance to Florida residents. Its 21st Century Insurance offers personal auto insurance nationwide.

Additionally, Farmers Financial Solutions provides such products as mutual funds, life insurance, and annuities, and the firm's Farmers Action for Communities of Tomorrow (F.A.C.T.) program extends services to underserved areas of California that include urban districts.

Geographic Reach

Los Angeles-based Farmers Group is a top property/casualty insurer, serving customers across all 50 US states.

Financial Performance

Farmers Group's revenue declined 21% in 2015 to $4.9 billion. Operating profit fell to $1.4 billion as Farmers Re suffered underwriting losses and the group had lower investment earnings. Farmers Management Services also reported a decline in business that year.

Strategy

Historically, Farmers has stuck to insuring folks west of the Mississippi. However, 21st Century sells policies across the country, including such riskier areas as Florida. In 2015, the company entered the Connecticut market. Other major East Coast markets are on its "to-do" list.

Farmers distributes its products through a network of some 15,000 tied and independent agents. At at time when the insurance industry is having trouble attracting new agents, Farmers places an emphasis on training its agents and employees in an effort to reduce turnover and grow its pool of agents. Zurich Financial has exported some of Farmers' agency practices back to Europe to boost productivity.

In 2016, Farmers introduced rideshare coverage for ride-hailing drivers in Tennessee.

Company Background

The Farmers Insurance Group of Companies was founded in 1928 with the formation of automobile insurer Farmers Insurance Exchange. A growth in the demand for insurance services led to the establishment of the Fire Insurance Exchange and the Truck Insurance Exchange.

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FARMERS INSURANCE EXCHANGE

6301 Owensmouth Ave
Woodland Hills, CA 91367-2216
Phone: 1 (323) 932-3200
Fax: 1 (323) 937-8914

Stats

  • Employer Type: Public
  • Chief Information Officer Farmers Insurance Group: Shohreh Abedi
  • Fleet Operations Coordinator: Doyle Lee
  • Cfo: Pierre Wauthier

Major Office Locations

  • Woodland Hills, CA

Other Locations

  • Oneonta, AL
  • Green Valley, AZ
  • Exeter, CA
  • Fresno, CA
  • Rancho Cordova, CA
  • San Diego, CA
  • Westlake Village, CA
  • Tallahassee, FL
  • Indianapolis, IN
  • Shawnee Mission, KS
  • Osseo, MN
  • Petal, MS
  • Omaha, NE
  • Mount Juliet, TN
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