Here's the skinny on Chubb: The insurer is best known for comprehensive personal homeowners insurance for the demographic that owns yachts (the company insures those, too). Chubb also offers commercial property/casualty insurance including multiple peril, property and marine, and workers' compensation. Its specialty insurance arm offers professional liability policies for executives across a spectrum of industries and also provides construction and commercial surety bonds. Chubb distributes its products through 8,500 independent agents and brokers in 120 offices across the US and in more than 25 countries. The company began in 1882 when Thomas Chubb and his son began writing marine insurance in New York City.
The Chubb group of companies include a number of property/casualty subsidiaries. The commercial insurance units together account for about 40% of annual revenues.
Although the US accounts for more than 75% of Chubb's revenues, developing its presence in foreign markets through organic growth is an element of the company's strategy. As a result, its international operations have grown faster than its US operations. The company's primary international markets include Canada, Brazil (and other select Latin American countries), Australia, Europe, and parts of Asia.
Sales and Marketing
Chubb's commercial arm prefers to target small and midsized public and privately held companies, and has reduced the number of larger public companies in its customer list.
In 2012 the company expanded its partnership marketing operations by forming a collaboration with chief executive organization Vistage International to provide personal and commercial risk management and insurance information and products to its members (private company CEOs).
Revenue growth has been relatively flat for Chubb over the last few years, including fiscal 2013 when the firm reported revenue growth of just 3%, from $13.6 billion to $13.9 billion. The increase came mostly from investment gains helped slightly by an uptick in premiums earned. After a few years of falling net income, 2013 brought a 52% increase, from $1.5 billion to $2.3 billion, due to a big decline in losses and corporate expenses. Cash from operations, which has been up and down over the years, dropped $568 million, from $2.29 billion to $1.73 billion, as unearned premiums, income tax, and amortization of premiums all rose.
Chubb primarily grows through organic means, including increased customer acquisition and retention efforts. In addition, the firm occasionally expands its product offerings and enters new markets. In 2013, for instance, Chubb began providing domestic surplus insurance policies in all 50 US states. It also started offering small business cyber liability coverage.