About AMICA MUTUAL INSURANCE COMPANY

Amica Mutual Insurance Company is the oldest mutual automobile insurance company in the US, but the company also provides a variety of personal insurance products, including home and life policies, as well as marine and excess liability coverage. Amica sells its policies directly to customers through some 45 offices throughout the US. The multi-line insurance company, in its current incarnation, was formed in 1973 when Automobile Mutual Insurance Company of America combined with Factory Mutual Liability Insurance Company of America.

Operations

Property/casualty coverage is Amica's strong suit, and it offers coverage ranging from renter's insurance to marine insurance on yachts. Its life insurance and annuity offerings include long-term care and life settlement products. The company has nearly 1.6 million policies in force and holds assets of some $5.1 billion.

Amica Mutual underwrites most of its property/casualty policies through subsidiary Amica Property and Casualty Insurance Company. Life insurance is issued through Amica Life Insurance Company. The group also has an insurance brokerage unit, Amica General Agency, which serves specialty customers across the US.

Geographic Reach

Authorized to do business throughout the US, Amica serves customers across all 50 states. It does significant business in the Northeast and in California, Florida, and Texas.

Sales and Marketing

Amica uses television and internet advertising, as well as direct mail and social media campaigns, to market its products.

Financial Performance

In fiscal 2016 revenue increased 10% to $2.3 billion thanks to the company's 6.5% increase in premiums earned and 4.3% growth of policies in force (which total nearly 1.6 million). However, these gains were offset by an increase in auto losses, attributed to higher repair costs and higher incidences of distracted driving. Hurricane Matthew, tornadoes, and hailstorms also led to a home losses.

Net income reached $146.2 million that year, a 160% increase from the year before. This helped to grow cash flow from operations, which totaled $27.7 million (versus a cash outflow of $12.4 million in 2015).

Strategy

Amica is focusing on expanding its portfolio of insurance products, with an emphasis on growing its life insurance business. It plans to expand in areas with growing populations, such as the Southwest and Northwest US.

The company has successfully expanded its policy sales volumes through marketing initiatives and technology enhancements in recent years. For example, Amica has upgraded its phone systems, implemented an electronic claims filing system, and launched a new website. It is also opening new regional offices to enhance customer service.

Company Background

The company traces its roots back to 1907 (when fire coverage was a car owner's most important need due to the danger of exploding gas tanks). Amica was founded in Providence by A. T. Vigneron.

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AMICA MUTUAL INSURANCE COMPANY

100 Amica Way
Lincoln, RI 02865-1156
Phone: 1 (800) 992-6422
Fax: 1 (401) 334-4241

Stats

  • Employer Type: Private Mutual Company
  • Chairman, President, and CEO: Robert A. DiMuccio
  • Chairman, President, and CEO: Robert A. DiMuccio
  • Account Manager: Mollie Hughes
  • 2013 Employees: 3,000

Major Office Locations

  • Lincoln, RI
  • Providence, RI

Other Locations

  • Costa Mesa, CA
  • Petaluma, CA
  • Littleton, CO
  • Bethel, CT
  • Duluth, GA
  • Lisle, IL
  • Holyoke, MA
  • Westborough, MA
  • Columbia, MD
  • Ann Arbor, MI
  • Minneapolis, MN
  • Raleigh, NC
  • Albany, NY
  • Fairport, NY
  • Hauppauge, NY
  • West Chester, OH
  • Lake Oswego, OR
  • Horsham, PA
  • Greenville, SC
  • Plano, TX
  • Spokane Valley, WA
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