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1.0 of 5 stars (2 Ratings)

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Displaying 1-2 of 2 Employee Reviews

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Technical Support/eCare

1.0 of 5 stars

December 2018 | FORMER EMPLOYEE

Uppers

People are great, and do their best to get along. Beautiful building.

Downers

Management in IT has been doing this too long! They need some fresh blood here.

Advice to Candidates

If you're considering the eCare or Technical Support position Tier I or II, there are a few things you should know:

-They'll tell you this is not a call center position, but it most certainly is. You will take back to back calls from agents who have been on hold for a really long time, making them very cranky. You will also take complaint calls from the general public, and the only thing you'll be able to do to for those people is refer them back to the Broker.

-If you want something technical, and you have a background in tech support, you'll find out quickly this is not what you will be doing. It's mostly password resets and helping people manage the outdated technology they're provided. If you want to see a product grow and change, that doesn't happen much around here.

-You'll also hear about the wonderful events and happy hours that RE/MAX offers their employees. But you won't get to attend them. Or if you do get to attend them, you can go for a half hour before you have to go back to relieve someone else. So don't get too excited about those. The phone is your number one priority.

-The Manager of the team does not know how, or want to develop people. She will play favorites and pit people against each other because that is all she can do. She has favorites and they get whatever they want, when they want it. There's always someone else to blame, and eventually it will be you.

-The people in eCare are really very nice, and will help you to train and learn the position. Most of them are new because there's been a lot of turnover recently, like for the last 5 years. They are always hiring to replace someone who left. But they are good people who are all just trying to do the best with what eCare gives them.

-RE/MAX as a whole is not a bad place to work, but eCare is a mess and it has been for a long time. Until they get new leadership, it will continue to be that way.

Technical Support/eCare

1.0 of 5 stars

December 2018 | FORMER EMPLOYEE

Uppers

Great people make this place worth it. The building is nice, and it's a good location.

Downers

Upper management in IT is awful. They've all been doing this too long, and need to do something else.

Advice to Candidates

If you're considering the eCare or Technical Support position Tier I or II, there are a few things you should know:

-They'll tell you this is not a call center position, but it most certainly is. You will take back to back calls from agents who have been on hold for a really long time, making them very cranky. You will also take complaint calls from the general public, and the only thing you'll be able to do to for those people is refer them back to the Broker.

-If you want something technical, and you have a background in tech support, you'll find out quickly this is not what you will be doing. It's mostly password resets and helping people manage the outdated technology they're provided. If you want to see a product grow and change, that doesn't happen much around here.

-You'll also hear about the wonderful events and happy hours that RE/MAX offers their employees. But you won't get to attend them. Or if you do get to attend them, you can go for a half hour before you have to go back to relieve someone else. So don't get too excited about those. The phone is your number one priority.

-The Manager of the team does not know how, or want to develop people. She will play favorites and pit people against each other because that is all she can do. She has favorites and they get whatever they want, when they want it. There's always someone else to blame, and eventually it will be you.

-The people in eCare are really very nice, and will help you to train and learn the position. Most of them are new because there's been a lot of turnover recently, like for the last 5 years. They are always hiring to replace someone who left. But they are good people who are all just trying to do the best with what eCare gives them.

-RE/MAX as a whole is not a bad place to work, but eCare is a mess and it has been for a long time. Until they get new leadership, it will continue to be that way.