About Radiant Systems, Inc.

NCR's products don't "ka-ching" anymore, but the company still registers with people and money. Born in the 1880s as National Cash Register, NCR is a leading maker of ATMs, point-of-sale (POS) terminals, bar code scanners, and related printer consumables. Its other retail and financial systems offerings include check image processing systems and self-service kiosks for hospitality, retail, and travel. NCR's services segment provides maintenance and support, as well as professional services such as systems integration and managed services. NCR does business in more than 180 countries. International customers generate more than half of the company's sales. Its products enable more than 650 million transactions a day.

Operations

In 2016, NCR began reporting financial results as solutions segments rather than line-of-business, reflecting the switch to a more software-oriented business model. The new segments are software, services, and hardware.

The company's hardware products, about 40% of revenue, consist of several lines of automated teller machines (ATMs), cash dispensers, cash recycling ATMs, and hardware for check and image processing. Among other hardware products are point-of-sale (POS) terminals, self-checkout kiosks, order and payment kiosks, bar code scanners, printers, and peripherals.

NCR's services segment generates 35% of revenue by helping users get hardware and software up and running and, in some, cases managing entire systems. The company Predictive Services helps customers identify and address technology issues.

NCR's software products, accounting for the remaining revenue, run the company's hardware. Its software platforms include the Cx Banking self-service ATM software application suite for financial services, the Retail ONE and Aloha Enterprise software for the retail and hospitality industries, and NCR Silver, a cloud-based point-of-sale (POS) system for small businesses.

Geographic Reach

The US is NCR's largest market, accounting for about 45% of sales. Europe and the AMEA (Asia, Middle East, and Africa) region account for more than 30% of revenue. The Asia/Pacific region - including Japan - generates about 15% of revenue.

The company operates more than a dozen research and development and manufacturing facilities around the world.

Sales and Marketing

NCR's products and services are marketed primarily through a direct sales force, although it does tap a network of distributors and resellers.

Recurring revenue and product revenue each supply more than 40% of NCR's sales with installation services accounting for 15%.

Financial Performance

NCR rebounded with higher revenue and a profit in 2016 after a sales dip and net loss in 2015. Cash flow from operations also surged in 2016 from 2015.

Revenue rose about 3% to $6.5 billion in 2016 from $6.4 billion. The Americas drove the increase with higher sales in hardware, software, and services. Overall, software and services increased sales in 2016 while hardware broke even as growth from ATM and self-checkout machines was offset by declines in point-of-sale and consumables because of a divestiture. Cloud revenue was up 9% from previous bookings aided by mobile banking growth.

NCR rang up a $270 million profit in 2016, a turnaround from a $180 million loss in 2015. The company reduced costs for sales, general, and administrative functions as well as pension-related costs. The company spent more on research and development in 2016, but the amount was consistent with past levels of R&D as a percentage of revenue.

Higher net income and improvements in working capital pushed cash flow from operations to $895 million in 2016 from $680 million in 2015.

Strategy

NCR is building software, hardware, and services to help businesses and customer conduct transactions however they want - what NCR calls the omni-channel experience. That could mean conducting an ATM transaction with a live teller via video or checking out of a grocery store without putting items on the checkout conveyor belt.

Software drives the hardware and that's what NCR emphasizes. Software can be updated more frequently to provide better experiences for stores and their customers. But NCR continues to roll out new ATM and POS hardware. In fact, the company said it introduced a record number of hardware products in 2016. The costs associated with the new products reduced NCR's hardware revenue for the year. The company's service segment gets into the mix by helping customers make the best use of their hardware and software.

The company has also improved its business processes including investing in systems for billings and invoices that helped reduce its days sales outstanding by six days in 2016.

In 2016, NCR sold its Interactive Printer Solutions Division to Atlas Holdings. The division provided consumable products that include stock and custom color-printed paper receipt rolls, pressure-sensitive labels, impact inking and thermal transfer ribbons. NCR said the division no longer fit into its software-focused portfolio.

Mergers and Acquisitions

In 2016 NCR acquired CimpleBox Inc., a provider of simplified Software-as-a-Service-based back office software to small and medium-sized businesses such as restaurants and retailers. CimpleBox software helps businesses reduce the time spent on manual processes, consolidates data and scheduling, and gives managers more insight into the business and day-to-day operations.

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Radiant Systems, Inc.

3925 Brookside Pkwy
Alpharetta, GA 30022-4429
Phone: 1 (877) 794-7237
Fax: 1 (770) 754-7790

Stats

  • Employer Type: Public
  • VicePresident Business Development: Danny Brown
  • Vice President: David Griffiin
  • Chairman and Chief Technology Officer: Wessel Vermaas
  • Employees: 1,310

Major Office Locations

  • Alpharetta, GA