About Radiant Systems, Inc.

NCR's products don't "ka-ching" anymore, but the company still registers with people and money. Born in the 1880s as National Cash Register, NCR is a leading maker of ATMs, point-of-sale (POS) terminals, bar code scanners, and related printer consumables such as paper and ink. The company develops financial services software for banking, retail, travel, and hospitality applications. NCR's services segment provides maintenance and support, as well as professional services such as systems integration and managed services. NCR does business in more than 180 countries with international customers generating half of the its sales. Add it all up and NCR's products enable more than 700 million transactions a day.


NCR's hardware, software, and services are intertwined so perhaps it's appropriate that each segment supplies a roughly equal amount of the company's revenue.

The company's hardware products, about 35% of revenue, consist of several lines of automated teller machines (ATMs), cash dispensers, cash recycling ATMs, and hardware for check and image processing. Among other hardware products are point-of-sale (POS) terminals, self-checkout kiosks, order and payment kiosks, bar code scanners, printers, and peripherals.

NCR's services segment generates about 35% of revenue by helping users get hardware and software up and running and, in some, cases managing entire systems. The company's Predictive Services helps customers identify and address technology issues.

NCR's software products, accounting for about 30% of revenue, run the company's hardware. Its software platforms include the Cx Banking self-service ATM application suite for financial services, the Retail ONE and Aloha Enterprise software for the retail and hospitality industries, and NCR Silver, a cloud-based point-of-sale (POS) system for small businesses.

Geographic Reach

The US is NCR's largest market, accounting for about 50% of sales. Europe and the AMEA (Asia, Middle East, and Africa) region account for more than 25% of revenue while the Asia/Pacific region - including Japan - generates about 15% of revenue.

NCR spreads its manufacturing operations around the world, placing them in low-cost regions that are close to suppliers and customers. Its manufacturing facilities are in the US, Brazil, Hungary, China, and India.

Sales and Marketing

NCR's products and services are marketed primarily through a direct sales force, although it does tap a network of distributors and resellers.

Recurring and product revenue each supply more than 40% of NCR's sales with installation services accounting for 15%. NCR's revenue from software has increased by more than 20% annually while recurring revenue has risen about 7%. They're a consistent source of sales and software has had a positive impact on the company's margins, rising to account for about 30% of gross margin in 2017 from about 10% in 2010.

Financial Performance

NCR's revenue has been relatively flat for the past four years as it has tried to generate more revenue from software and services and rely less on hardware.

The company reported revenue of $6.51 billion in 2017 compared to $6.54 billion in 2016. Software and services each grew at a 3% rate in 2017. Growth in cloud, software maintenance, and professional services drove software revenue while implementation and hardware maintenance services pushed services revenue. Hardware revenue dropped 6% on declines in Automated Teller Machine and consumables revenue because of the IPS divestiture. Sales of self-checkout and point-of-sales systems rose in 2017. Sales rose 2% in the Americas and the Asia/Pacific region, but fell 4% in the EMEA region.

Net income fell 14% to $232 million in 2017 from 2016. The US tax bill of more than $240 million, up about 170% from 2016, reduced net income considerably. NCR was charged for repatriating foreign income as part of the US Tax Cut and Jobs Act enacted in 2017. The company's tax rate should be lower in the future.

NCR registered about $537 million in cash at the end of 2017, up from $498 million for 2016. Free cash flow fell to $461 million in 2017 from $667 million the year before.


NCR is building software, hardware, and services to help businesses and customers conduct transactions however they want - what NCR calls the omni-channel experience. That could mean conducting an ATM transaction with a live teller via video or checking out of a grocery store without putting items on the checkout conveyor belt.

The combination of hardware and software can be seen in new NCR checkout products such as FastLane SelfServ checkouts and the FastLane mobile shopper, which enables shoppers to scan grocery items as they move through a store. The Picklist Assist product uses computer vision combined with artificial intelligence software to recognize the fruits and vegetables that shoppers put in their carts.

NCR's software business reached $2 billion in revenue in 2017, nearing a third of total sales. Overall, software costs less to develop and has higher margins than hardware. Software is easier to update and send changes to devices with the push of a button.

NCR continues to look for ways to streamline its hardware operations to reduce costs and make better use of its facilities and infrastructure. The company is shifting its manufacturing strategy to a more variable cost structure that would reduce exposure to hardware cycles. It also works to improve its supply chain through localization, inventory control, improving on-time delivery, and increasing focus on quality.

Software drives the hardware and that's what NCR emphasizes. Software can be updated more frequently to provide better experiences for stores and their customers.

Mergers and Acquisitions

In 2016 NCR acquired CimpleBox Inc., a provider of simplified Software-as-a-Service-based back office software to small and medium-sized businesses such as restaurants and retailers. CimpleBox software helps businesses reduce the time spent on manual processes, consolidates data and scheduling, and gives managers more insight into the business and day-to-day operations.

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Radiant Systems, Inc.

3925 Brookside Pkwy
Alpharetta, GA 30022-4429
Phone: 1 (877) 794-7237
Fax: 1 (770) 754-7790


  • Employer Type: Public
  • Vice President: David Griffiin
  • Director: Christian Nahas
  • Director: Vince Severns
  • Employees: 1,310

Major Office Locations

  • Alpharetta, GA