Radiant Systems helps businesses provide shining service. The company's point-of-sale (POS) systems combine hardware and software to manage centralized merchandising functions like ordering and scheduling, customer access, and visibility across an enterprise. Its touchscreen-based POS systems are used largely in the US hospitality industry; other clients include retail businesses like gas stations and cinemas. Radiant has historically gotten about half of its revenues from sales of maintenance, subscription, transaction, and other services. The company markets directly and through resellers. Clients have included 7-Eleven, Exxon Mobil, and The Home Depot. Radiant was acquired by NCR for $1.2 billion in 2011.
NCR used the acquisition to beef up its software portfolio and tap Radiant's network of channel sales partners, which largely serves the company's bread-and-butter client base of US businesses with more than 50 locations or sites with 50-plus POS systems. Sales to small and midsized businesses through partnerships with value-added resellers have generated an increasing percentage of Radiant's revenues in recent years. The company's sales represented about 3% of NCR's total revenue in 2011.
Only a small percentage of Radiant's business is done overseas, but it has offices and facilites in Asia, Australia, Europe, and North America.
Radiant's annual sales growth faltered in 2009 (the company recorded its first fiscal loss since 2003 that year) amid the global economic downturn, but the company's revenue recovered the following year due to the improved economy, new customer contracts, and increased sales by channel partners; it also returned to profitability in 2010, the year before it was acquired. While sales of systems slipped as cash-strapped customers spent less on new hardware and software, sales of services rose as clients continued buying maintenance, subscription, and transaction services from the company.
Radiant has used perioidic acquisitions to expand into new markets and broaden its product portfolio. In 2011 the company bought Texas Digital Systems, a maker of order confirmation displays and digital signage products, to improve its access to the market for indoor and outdoor digital signage.
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