Syntellect helps clients customize their customer service. The company's software platform is used by businesses to manage customer interactions by blending telephone, interactive voice response, voicemail, email, Web chat, fax, and agent functions to centralize interactions with customers. Its customer interaction applications also enable reporting and analytics, quality monitoring, and call recording. Syntellect's contact center software and services are used in the information technology, financial services, utilities, government, and consumer products industries. It has partnerships with enterprise software makers including Oracle. Founded in 1984, Syntellect is a subsidiary of software provider Enghouse Systems.
Change of Company Type
Syntellect was acquired by Enghouse Systems in 2011.
Headquartered in Arizona, Syntellect has other satellite offices in Australia, Canada, Croatia, Dubai, Singapore, Sweden, the UK, and the US.
Sales and Marketing
Customers include Thuraya Stay Close, P&T Luxembourg, LaunchPad Communication, Valvoline, Microsoft Asia Pacific, Quentris, Gorham Savings Bank, First Citizen National Bank, Unum, and the County of San Mateo.
Syntellect's parent company has continued to make acquisitions to flesh out product lines and extend its geographic reach. In 2011 Enghouse bought CosmoCom for about $20 million in cash, in order to boost Syntellect's cloud-based contact center offerings. The deal also provided Syntellect with greater opportunity to expand its international reach into new market segments, including the large global enterprise and the telecommunications service provider sectors.