Syntellect helps clients customize their customer service. The company's software platform is used by businesses to manage customer interactions by blending telephone, interactive voice response, voicemail, email, Web chat, fax, and agent functions to centralize interactions with customers. Its customer interaction applications also enable reporting and analytics, quality monitoring, and call recording. Syntellect's contact center software and services are used in the information technology, financial services, utilities, government, and consumer products industries. It has partnerships with enterprise software makers including Oracle. Founded in 1984, Syntellect was acquired by Enghouse Systems in 2002.
Syntellect's parent company has continued to make acquisitions to flesh out product lines and extend its geographic reach. In 2011 Enghouse bought CosmoCom for about $20 million in cash, in order to boost Syntellect's cloud-based contact center offerings. The deal also provided Syntellect with greater opportunity to expand its international reach into new market segments, including the large global enterprise and the telecommunications service provider sectors.
In 2010 Enghouse acquired Ontario, Canada-based call center software developer Pulse Voice, enabling it to establish a Canadian Syntellect office to focus on the sale and service of call center products for customers there. Syntellect has other satellite offices in Chicago, Singapore, and Reading, UK.
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