Quest Software has made enterprise systems management its personal mission. The company's software is designed to improve application performance, manage transitions to new software platforms, and monitor the delivery of data over corporate networks and the Internet. Its applications, which are compatible with Oracle, Microsoft, and IBM database systems, are used for diagnostics, network monitoring, application deployment, and data replication in the event of system failures. Quest also offers virtualization software and provides a range of application, database, and other IT services. Customers come from the telecom, manufacturing, energy, and public sectors. In 2012 Quest was acquired by Dell for $2.4 billion.
Quest's products are used to manage a variety of enterprise software types, including enterprise resource planning (ERP) platforms, customer relationship management (CRM) systems, e-commerce exchanges, and corporate messaging applications. Sales of software licenses make up only about 40% of revenue, however, with software maintenance services accounting for more than half, and other professional services such as consulting, training, and support, account for about 7%.
While Quest's sales rose in 2011, its income fell by more than half compared to 2010. The company cited robust sales of Windows migration, identity, and access management products to the EMEA and APAC regions as the key drivers of sales. Higher personnel costs factored into the decrease in profit for the year.
Quest has used acquisitions to expand its product lines, completing more than 20 acquisitions since 2005. The company bought field and professional service management software developer BlueFolder in 2012 to extend its ability to provide managed IT service providers with business management software. In 2011 Quest bought storage management software maker BakBone Software for around $55 million in cash and debt. BakBone sold products under the NetVault brand (rebranded Quest NetVault), offering data protection, deduplication, replication, and both disk-based and tape backup.
The company also bought e-DMZ Security in 2011 to strengthen its privileged access control and privileged identity management products, and RemoteScan to add document scanning and imaging software for virtual desktop applications. Additionally, it purchased Symlabs, adding virtual directories and identity management products that added middleware technology capabilities to its Quest One Identity Solution product, and it acquired UK-based ChangeBASE, a developer of software used to help businesses transition applications to new platforms, such as Microsoft Windows. Quest also picked up Boston-based virtualization management company VKernel, and BiTKOO, a specialist in software for network identity and access management.
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