Mitchell International helps insurance companies and car repair shops in North America figure the cost of getting a vehicle from wreck to recovery. The company develops software used to manage collision and medical claims, parts and labor estimates, and glass replacement quotes. Its applications are used to manage damage assessments and automate service procurement. Mitchell's WorkCenter product is tailored for casualty insurance claims, while its ClaimIQ product is used for medical claims. Through a partnership with Dell and The IT Pros, a provider of managed IT services, Mitchell offers help desk service, network monitoring, and site support. The company is owned by an investment group led by KKR.
Change in Company Type
In 2013 global investment firm KKR bought Mitchell from Aurora Capital for $1.1 billion.
Mitchell operates throughout the US and Canada.
The company's business units and SaaS infrastructure enables tens of millions of electronic transactions to be processed each month.
Mitchell's Business Units include Auto Physical Damage Division, Auto Casualty Solutions Division, Workers' Compensation Division, and NHQ Negotiation Services Division.
Sales and Marketing
The company processes more than 50 million transactions a year for more than 300 insurance companies, more than 30,000 collision repair facilities, independent adjusters, and other repair-chain participants.
Its customers include AAA Northern California (for auto physical damage claims processing solutions), and Imperial Fire & Casualty (WorkCenter collision claims management software)
The company has used partnerships with government organizations and other companies to expand its business.
In 2014 Mitchell reported that Imperial Fire & Casualty, a national provider of automotive and property insurance, signed a multi-year agreement to use Mitchell’s WorkCenter collision claims management software.
In 2013 Mitchell and Guidewire Software teamed up to integrate Guidewire’s core claims management system and Mitchell’s expert adjusting and workflow processes in North America.
That year it also signed a multi-year partnership with Canada-based auto insurer Manitoba Public Insurance to integrate Mitchell WorkCenter into its system.
Mergers and Acquisitions
Mitchell plans to extend its products into pharmacy network and benefits management services with its acquisition of Cogent Works, which has software for those areas. Mitchell in December 2014 agreed to buy Cogent. With Cogent's products Mitchell can offer a more comprehensive pharmacy product to auto and workers compensation payers.
To further grow its suite of bill review and out-of-network negotiation services, in 2014 Mitchell announced plans to acquire FAIRPAY Solutions, an industry-leader in workers’ compensation, liability, and auto cost containment and payment integrity services.
In 2012 Mitchell acquired National Health Quest, Inc. (NHQ), a provider of negotiated out-of-network payment services. The acquisition expanded Mitchell’s capabilities in injury claims medical cost management.
That year the company expanded its international footprint through an investment in GT Motive, a company dedicated to the development of claims management solutions for the automotive sector in Spain and throughout Europe.
Mitchell International was founded in 1946 by Glenn Mitchell when he created a parts catalog for collision repair estimating. The company was once part of The Thomson Corporation (now Thomson Reuters). Mitchell was acquired by private equity firm Hellman & Friedman in 2000, then sold to Aurora Capital Group in 2007 for about $500 million.