Mitchell International helps insurance companies and car repair shops in North America figure the cost of getting a vehicle from wreck to recovery. The company develops software used to manage collision and medical claims, parts and labor estimates, and glass replacement quotes. Its applications are used to manage damage assessments and automate service procurement. Mitchell's WorkCenter product is tailored for casualty insurance claims, while its ClaimIQ product is used for medical claims. Through a partnership with Dell and The IT Pros, a provider of managed IT services, Mitchell offers help desk service, network monitoring, and site support. The company is owned by an investment group led by Aurora Capital.
Mitchell expanded its claims technology platform in 2011 with the addition of a compliance platform to its Worker's Compensation software portfolio. The compliance module came out of the 2010 acquisition of the Ingenix P&C business, which included Red Oak E-Commerce Solutions (ROES), now Mitchell Regulatory Reporting Solutions. In 2012 the company bought National Health Quest, which will expand the negotiated out-of-network payment services for Mitchell's claims-related offerings.
Mitchell International was founded in 1946 by Glenn Mitchell when he created a parts catalog for collision repair estimating. The company was once part of The Thomson Corporation (now Thomson Reuters). Mitchell was acquired by private equity firm Hellman & Friedman in 2000, then sold to Aurora Capital Group in 2007 for about $500 million.