About Fidelity National Information Services, Inc.

At Fidelity National Information Services (FIS), the check will never get lost in the mail. FIS provides software, outsourcing, and IT consulting for the financial services industry. For banks and other financing entities, the company's offerings address financial functions, such as core processing, decision and risk management, and retail channel operations, as well as payment services, such as electronic funds transfer, check and ticket processing, and credit card production and activation. The company's 20,000 customers aren't just the largest, private financial institutions, but also small businesses and government entities, and are in more than 130 countries.


The Integrated Financial Solutions (IFS) supplies about half of Fidelity National Information Services' revenue. The unit provides services to regional and community banks and savings institutions in North America. Services include transaction and account processing, payment tools, lending and wealth management services, mobile and digital banking technologies, credit and debit card technologies, and fraud, risk management, and compliance tools and services.

The Global Financial Solutions (GFS) provides about 45% of the company's revenue. Its portfolio, which includes the acquired SunGard businesses, is bigger and broader than that of IFS in that its customers are large global financial institutions. GFS provides securities processing and finance technologies and services, asset management and insurance, and retail banking and payments services, and strategic consulting.

The Corporate and Other segment, 5% of revenue, includes corporate overhead expense, other functions, and some non-strategic businesses.

Geographic Reach

Fidelity National Information Services operates through 280 owned or leased locations in Africa, Asia, Australia, Europe, the Middle East, the Caribbean, Latin America, and the US. The company develops products and services in San Francisco, London, and Bangalore, India.

FIS's North American operations generate about three quarters of its revenue. Most of its international revenue comes from customers in Brazil, the UK, France, and Germany.

Sales and Marketing

Fidelity National Information Services markets its products through direct and indirect field sales, as well as inbound and outbound lead generation and telesales. Customers include Credit Suisse, Atom Bank, Centennial Bank, Kitsap Bank, and Landesbank Baden-Wuerttemberg.

Financial Performance

Fidelity National Information Services' revenue grew incrementally for about eight years, but it jumped 40% from 2015 to 2016 with revenue from the SunGard acquisition.

In 2016 the company's sales climbed to $9.2 billion from $6.6 billion in 2015. Besides the SunGard revenue, FIS saw growth in consulting, increased demand for output services and technologies, higher card processing volumes in Brazil, card production activities associated with the roll-out of EMV (chip-enabled) cards, volume growth in debit payments, and demand for regulatory and compliance solutions. The company experienced a negative impact of about $100 million on currency rates from the stronger US dollar against the British pound and the Brazilian real.

Despite the strong revenue gain, FIS's profit dropped 10% to $568 million in 2016 from $631 million in 2015. Its selling, general, and administrative expenses jumped 55% because of expenses associated with the SunGard acquisition and other acquisition-related costs. The SunGard acquisition also incurred higher interest expenses because of debt taken on to make the deal.

FIS generated about $1.9 billion in cash flow from operations in 2016, up from $1.1 billion the year before. The increase resulted from higher earnings, after non-cash depreciation and amortization was added back, from the inclusion of SunGard operations for the full year.


Fidelity National Information Services (FIS) is working to run its businesses more efficiently as well as to obtain new customers and sell additional products to current customers.

On the efficiency side, FIS is moving from a legacy server-based technology to cloud technologies to gain the benefits of speed, efficiency, and scale. The switch would help the company maintain and even increase margins. By the end of 2016 more than 20% of its server-based client systems were running in its private cloud, and it expected the percentage to increase to 40% in 2017.

The acquisition of SunGard provides FIS with a more comprehensive product and services portfolio and resources that it intends to exploit. In the first full year with SunGard on board, FIS has captured new business and expanded business through cross-selling and upselling.

FIS relies on strong free cash flow for flexibility in pursuing opportunities. The company had $1.5 billion in free cash flow in 2016, which it used to invest in the business, pay down debt, and return capital to shareholders.

On the product side, FIS has gained revenue by supplying customers with EMV-enabled credit cards. The cards reply on a chip to provide security which is greater than that of the magnetic stripe on the cards it replaces. However, FIS might have reached peak EMV. By the end of 2016 about half of its clients had EMV cards. The company expects the rest of its new EMV card business to follow the cycle of replacing cards as they expire.

In 2017 FIS sold majority ownership in Capco to Clayton, Dubilier & Rice, establishing Capco as an independent company. FIS is to receive about $477 million for the 60% of Capco it is selling. Capco offers business, digital, and technology consulting services for the financial services industry. The deal is expected to close in the 2017 third quarter.

Mergers and Acquisitions

The 2015 of SunGard Data Systems made Fidelity National Information Systems (FIS) the biggest financial services company. The SunGard assets cost about $9 billion and brought more than $4 billion in debt. The combined company produced $9.2 billion in revenue in 2015, its first full year. SunGard expanded FIS's geographic reach and enriched its Global Financial Services unit with $1.8 billion in annual revenue. FIS was on track to clear about $257 million in savings by the end of 2017 as it consolidated and elimination duplicate functions.

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Fidelity National Information Services, Inc.

601 Riverside Ave
Jacksonville, FL 32204-2946
Phone: 1 (904) 438-6000
Fax: 1 (904) 854-4124


  • Employer Type: Public
  • Stock Symbol: FIS
  • Stock Exchange: NYSE
  • President and CEO: Gary A. Norcross
  • Chairman: Frank R. Martire
  • President and CEO: Gary A. Norcross
  • 2016 Employees: 55,000

Major Office Locations

  • Jacksonville, FL

Other Locations

  • Birmingham, AL
  • Huntsville, AL
  • Little Rock, AR
  • Phoenix, AZ
  • Scottsdale, AZ
  • Carlsbad, CA
  • Fairfield, CA
  • Los Angeles, CA
  • San Diego, CA
  • Santa Ana, CA
  • Solvang, CA
  • Thornton, CO
  • Shelton, CT
  • Daytona Beach, FL
  • Lake Mary, FL
  • Miami, FL
  • North Miami, FL
  • Orlando, FL
  • Palm Beach Gardens, FL
  • Saint Petersburg, FL
  • Sanford, FL
  • Norcross, GA
  • Suwanee, GA
  • Thomson, GA
  • Chicago, IL
  • Geneva, IL
  • Lisle, IL
  • Naperville, IL
  • New Lenox, IL
  • Romeoville, IL
  • Schaumburg, IL
  • Westchester, IL
  • Winnetka, IL
  • Boston, MA
  • Burlington, MA
  • Marlborough, MA
  • Quincy, MA
  • Ann Arbor, MI
  • Hopkins, MN
  • Saint Paul, MN
  • Kansas City, MO
  • High Point, NC
  • Raleigh, NC
  • Londonderry, NH
  • Manchester, NH
  • Salem, NH
  • Carlstadt, NJ
  • Glen Rock, NJ
  • Jersey City, NJ
  • Ridgefield, NJ
  • Secaucus, NJ
  • Tinton Falls, NJ
  • Voorhees, NJ
  • Woodstown, NJ
  • Albuquerque, NM
  • Albany, NY
  • Melville, NY
  • New York, NY
  • White Plains, NY
  • Copley, OH
  • Oklahoma City, OK
  • Bethlehem, PA
  • Collegeville, PA
  • Coraopolis, PA
  • Malvern, PA
  • Philadelphia, PA
  • Wayne, PA
  • Addison, TX
  • Arlington, TX
  • Austin, TX
  • Dallas, TX
  • Frisco, TX
  • Houston, TX
  • Irving, TX
  • Richmond, TX
  • San Antonio, TX
  • Spring, TX
  • Salt Lake City, UT
  • Spokane, WA
  • Vashon, WA
  • Cedarburg, WI
  • Milwaukee, WI
  • New Berlin, WI
  • Machelen (Bt.), Belgium
  • Concord, Canada
  • Granby, Canada
  • Mississauga, Canada
  • Montréal, Canada
  • North York, Canada
  • Orangeville, Canada
  • Owen Sound, Canada
  • Sainte-Rose, Canada
  • St Catharines, Canada
  • Toronto, Canada
  • Whitby, Canada
  • Windsor, Canada
  • København, Denmark
  • London, England
  • Pune, India
  • Makati, Philippines
  • Moscow, Russia
  • Seoul, South Korea
  • Landquart, Switzerland
  • Le Grand-Saconnex, Switzerland
  • Zürich, Switzerland
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