eClinicalWorks helps physicians focus on their patients by offering a hand in organizing their administrative records. The company provides cloud-based medical software that manages medical documents, also known as electronic health records. It serves both small and mid-sized health care practitioners and large practice groups, such as Houston's Memorial Hermann Healthcare System and Chicago's Rush Health. The eClinicalWorks client roster includes more than 115,000 physicians, some 70,000 facilities, and more than 850,000 medical professionals throughout the US. The company provides software for primary care practices and most medical specialties. It is owned by its executives and employees.
From its base in Westborough, Massachusetts, eClinicalWorks has offices in Chicago, New York, California, Georgia, and Texas. It also has IT support operations in India.
eClinicalWorks's revenue has grown as electronic health records have proliferated in recent years. Sales reached $400 million in 2015, up from $315 million in 2014. In addition, the company has been debt free since it was formed and has posted quarterly profits since 2000.
eClinicalWorks has found thousands of customers among physicians and healthcare facilities and the company moved to extend its business to US hospitals. eClinicalWorks teamed up with a small hospital system in South Carolina to develop a product for the acute-care EHR market. The eClinicalWorks 10i, to be released in 2017, is designed for in inpatient, outpatient, and allied health settings. eClinicalWorks has deployed the system in about 80 hospitals outside the US.
With 8 million people using the company’s electronic patient portal, eClinicalWorks launched Healow, which stands for Health & Online Wellness. A mobile app that connects patients to their own electronic health record, it also allows them to send messages to their doctors, request medication refills, and view lab results. Healow also offers home monitoring tools, a website for patients to find doctors and schedule appointments, and software for patients checking in at doctors’ offices. Altogether eClinicalWorks spent $75 million to develop Healow.