eClinicalWorks helps physicians focus on their patients by offering a hand in organizing their administrative records. The company provides medical software that manages medical documents, also known as electronic health records. It serves both small and mid-sized health care practitioners and large practice groups, such as Houston's Memorial Hermann Healthcare System and Chicago's Rush Health. The eClinicalWorks client roster includes some 85,000 physicians and more than 470,000 medical professionals operating businesses throughout the US. Owned by its executives and employees, the company provides software for primary care practices and most medical specialties.
From its base in Westborough, Massachusetts, eClinicalWorks runs offices in Chicago, New York, California, and Georgia. It also has IT support operations in India.
With 8 million people using the company’s electronic patient portal, eClinicalWorks decided to launch a new product in 2013. Healow, which stands for Health & Online Wellness, began with a mobile app that connects patients to their own electronic health record. It also allows them to send messages to their doctor, request medication refills, and view lab results. Later that year Healow began offering home monitoring tools, a website for patients to find doctors and schedule appointments, and software for patients checking in at doctors’ offices. Altogether eClinicalWorks spent $75 million on developing Healow.
The software company has seen its revenue steadily grow in recent years. Sales reached $250 million in 2012, up from $200 million in 2011. In addition, eClinicalWorks has had no debt since it was formed and has been profitable every quarter since 2000.
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