About Diebold Nixdorf, Incorporated

Cash never gets old at Diebold Nixdorf, the leading global producer of automated teller machines (ATMs) with about a million in operation around the world. In addition, it offers remote teller systems, cash dispensers, and check cashing machines. The company offers an array of services and software for mobile banking and managing payment systems and customer loyalty programs at retailers and banks. The company's related services range from traditional maintenance to remote monitoring, transaction processing, and currency management. Diebold Nixdorf, which has operations in more than 130 countries, gets about two-thirds of sales outside North America. After buying European rival Wincor Nixdorf for $1.9 billion in 2016, the company was renamed Diebold Nixdorf.


Diebold Nixdorf's largest segment Financial Self-Service (FSS), 75% of revenue, makes ATMs and other automated equipment designed for specific markets. The Retail Solutions segment, about an eighth of revenue, provides hardware and software for payment systems and loyalty programs in retail settings; the segment was part of the Nixdorf acquisition. The Security segment (vaults, pneumatic tubes, intrusion detection, and electronic and video monitoring) and the segment that provides voting machines for Brazil combine to produce about 10% of revenue.

Geographic Reach

North America and Europe each generate more than a third of Diebold Nixdorf's revenue. Latin America and the Asia/Pacific region evenly split the remaining sales.

Financial Performance

The combined Diebold Nixdorf posted revenue of $3.3 billion in 2016, a 37% increase from the $2.4 billion generated by Diebold itself in 2015. While the top line grew because of the merger, segment sales were not so cooperative. Financial Self-Service (FSS) segment sales fell in North America, Europe, and the Asia/Pacific region. Weaknesses were in regional banks in the US; China, where the government encouraged banks to use local vendors; and lower volume in distributor channels in Europe. Sales also fell in the security segment due, in part, to weaker sales to national banks in North America.

Diebold Nixdorf reported a $33 million loss for 2016, down from a $74 million profit in 2015. The company had higher costs stemming from the acquisition and a change in income taxes that led to the loss.

The company's cash flow from operations dropped to $28 million in 2016 from $37 million in 2015. It recorded an increase of about $7 million to about $39 million on improved working capital and deferred revenue offset by lower income from continuing operations. But it subtracted about $10 million for a loss on discontinued operations.


Diebold bought Wincor Nixdorf to develop size, scale, and depth of product as well as worldwide geographic reach. Diebold positioned the merger as a match between companies with strong services and software components, areas that Diebold emphasizes as it changes its business model from a hardware orientation to a software focus.

The deal strengthened the company's revenue from software and services, which had been Diebold's goal as a standalone company. Services increased to a $2.5 billion business from about $1.3 billion, and software rose to about $450 million from about $110 million. A key part of the company's service strategy is its corps of about 14,000 service professionals.

With Nixdorf, Diebold expanded in Europe in a big way. Diebold Nixdorf is the top provide of point-of-sale systems on the continent and it sees retail as a growing business. Retail accounts for more than 10% of the company's revenue, all of it coming with Nixdorf. The company also seeks to develop customers for mobile banking applications in Europe, where mobile banking has proved popular with consumers.

The company continues to work on integration and finding areas to save money as part of the acquisition process. It plans about $240 million in savings through consolidation and increasing efficiency by 2020. In 2016, the company sold its electronic security business in the US and Canada to Securitas for about $350 million.

Mergers and Acquisitions

In 2015 Diebold acquired Phoenix Interactive Design, a software developer for ATMs and other financial self-service applications. The purchase was made to accelerate Diebold's growth in managed services and branch automation.

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Diebold Nixdorf, Incorporated

5995 Mayfair Rd
North Canton, OH 44720-1550
Phone: 1 (330) 490-4000
Fax: 1 (330) 490-4679


  • Employer Type: Public
  • Stock Symbol: DBD
  • Stock Exchange: NYSE
  • President and CEO: Andreas W. Mattes
  • President and CEO: Andreas W. Mattes
  • SVP and COO: Jürgen Wunram
  • 2016 Employees: 25,000

Major Office Locations

  • North Canton, OH

Other Locations

  • Anchorage, AK
  • Pelham, AL
  • Phoenix, AZ
  • Brea, CA
  • Fallbrook, CA
  • Glendale, CA
  • Pleasanton, CA
  • Arvada, CO
  • Greenwood Village, CO
  • Watertown, CT
  • Lake Mary, FL
  • Palm City, FL
  • Sarasota, FL
  • Tamarac, FL
  • Marietta, GA
  • Honolulu, HI
  • Schaumburg, IL
  • Lenexa, KS
  • Baton Rouge, LA
  • Marlborough, MA
  • Northborough, MA
  • Lanham, MD
  • Auburn Hills, MI
  • Jackson, MS
  • Ridgeland, MS
  • Billings, MT
  • Charlotte, NC
  • Raleigh, NC
  • Howell, NJ
  • Garden City, NY
  • Syracuse, NY
  • Canton, OH
  • Hamilton, OH
  • Uniontown, OH
  • Beaverton, OR
  • Sumter, SC
  • El Paso, TX
  • Lubbock, TX
  • San Antonio, TX
  • Salt Lake City, UT
  • Aracaju, Brazil
  • Bauru, Brazil
  • Belem, Brazil
  • Belo Horizonte, Brazil
  • Boa Vista, Brazil
  • Campinas, Brazil
  • Campo Grande, Brazil
  • Cuiaba, Brazil
  • Curitiba, Brazil
  • Florianopolis, Brazil
  • Fortaleza, Brazil
  • Goiania, Brazil
  • Governador Valadares, Brazil
  • Iguatemi, Brazil
  • Joao Pessoa, Brazil
  • Juiz De Fora, Brazil
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  • North Vancouver, Canada
  • North York, Canada
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  • Windsor, Canada
  • Beijing, China
  • Chengdu, China
  • Bogota, Colombia
  • Hamburg, Germany
  • Hannover, Germany
  • Ilmenau, Germany
  • Konstanz, Germany
  • Münster, Germany
  • Neu-Isenburg, Germany
  • Paderborn, Germany
  • Saarbrücken, Germany
  • Taucha, Germany
  • Ahmedabad, India
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  • Bengaluru, India
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  • Moscow, Russia
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