About Diebold, Incorporated

Cash is king at Diebold. The company is one of the leading global producers of automated teller machines (ATMs). In addition, it offers remote teller systems, cash dispensers, and check cashing machines. Originally a manufacturer of safes, the company is still active in its original market, offering products that include vaults and security systems for financial institutions. It also provides electronic voting machines in Brazil. The company's related services range from traditional maintenance to remote monitoring, transaction processing, and currency management. Diebold, which has operations in more than 90 countries, gets half of sales outside North America.


The company's largest product segment, financial self-service (FSS), includes ATMs and other financial machines and accounts for 72% of revenue. The security segment (electronic security systems and products) accounts for 21% of sales; election and lottery systems contribute 7%.

Geographic Reach

North America (primarily the US) is Ohio-based Diebold's largest market, accounting for 46% of the company's sales. Latin America (including Brazil) brings in 24% of its revenue, with the Asia-Pacific and EMEA (Europe, Middle East, and Africa) regions contributing in the neighborhood of 15% each.

Financial Performance

Diebold's sales rebounded in 2014 to rise 7% to $3 billion from $2.8 billion in 2013. In 2014, security sales increased in the electronic security business. From a regional perspective, the increase in total security sales came primarily from North America. Sales in Brazil rose 16% in 2014 on sales for Brazil's lottery and sales of IT equipment to its education ministry. Net income swung to a profit of $114 million in 2014 after the company posted a loss of $181 million in 2013. The company's Diebold 2.0 restructuring plan began to show results in 2014 with lower sales and administrative costs.


Amid falling sales and profits, Diebold in late 2013 unveiled a multi-year turnaround strategy called Diebold 2.0. Its aim is to transform Diebold into a world-class, services-led and software enabled provider of secure, convenient, and efficient products to customers. The four key elements of Diebold 2.0 include: reducing costs and improving near-term delivery and execution; generating increased cash flow; recruiting and retaining top talent to drive innovation and execute its transformation; return the company to sustainable, profitable growth.

Diebold's growth strategy is focused largely on providing software-oriented services; the company now generates more than 55% of its revenue from services supporting its product lines. In 2015, the moved to consolidate it business in Brazil and the rest of Latin America, which has been run serparately. The new structure is to improve operational efficiency and improve customer service.

The company has been taking steps to become more efficient in its manufacturing, procurement and logistics, and product development, as part of a multiyear program aimed at reducing its costs. Its efforts have included consolidation of its manufacturing and distribution operations in the EMEA (Europe, Middle East, and Africa) region, as well as job cuts.

Mergers and Acquisitions

In 2015, Diebold acquired Phoenix Interactive Design, a software developer for ATMs and other financial self-service applications. The purchase is to accelerate Dieobld's growth in managed services and branch automation. In 2014, Diebold acquired Cryptera, a supplier of Diebold's encrypting PIN pad technology.

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Diebold, Incorporated

5995 Mayfair Rd
North Canton, OH 44720-1597
Phone: 1 (330) 490-4000
Fax: 1 (330) 489-4024


  • Employer Type: Public
  • Stock Symbol: DBD
  • Stock Exchange: NYSE
  • President and CEO: Andy W. Mattes
  • President and CEO: Andy W. Mattes
  • Chairman: Henry D. G. Wallace

Major Office Locations

  • North Canton, OH

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