About Diebold, Incorporated

Cash is king at Diebold. The company is one of the leading global producers of automated teller machines (ATMs). In addition, it offers remote teller systems, cash dispensers, and check cashing machines. Originally a manufacturer of safes, the company is still active in its original market, offering products that include vaults and security systems for financial institutions. It also provides electronic voting machines in Brazil. The company's related services range from traditional maintenance to remote monitoring, transaction processing, and currency management. Diebold, which has operations in more than 90 countries, gets half of sales outside North America.

Geographic Reach

North America (primarily the US) is Ohio-based Diebold's largest market, accounting for half of the company's sales. Latin America (including Brazil) brings in 20% of its revenue, with the Asia-Pacific and EMEA (Europe, Middle East, and Africa) regions contributing in the neighborhood of 15% each.


The company's largest product segment, financial self-service (FSS), includes ATMs and other financial machines and accounts for about three-quarters of revenue. The security segment (electronic security systems and products) accounts for more than 20% of sales; election and lottery systems contribute less than 1%.

Financial Performance

In recent years Diebold's sales growth has been inconsistent: up one year and down the next. In 2013 the company's sales declined 4% versus 2012, to $2.86 billion. Net income swung from $78.5 million in 2012 to a loss of nearly $182 million in 2013. Cash flow from operations continued on its downward trajectory. Sales from services were essentially flat (up less than 1%) in 2013 compared with 2012, while product sales declined by 11% year over year. On a geographic basis sales in North America and Latin America declined 11% and 6%, respectively. Both Asia-Pacific and EMEA (Europe, the Middle East, and Africa) posted gains of 12% and 11%, respectively. Sales in Brazil fell 8%.


Amid falling sales and profits, Diebold in late 2013 unveiled a multi-year turnaround strategy called Diebold 2.0. Its aim is to transform Diebold into a world-class, services-led and software enabled provider of secure, convenient, and efficient products to customers. The four key elements of Diebold 2.0 include: reducing costs and improving near-term delivery and execution; generating increased cash flow; recruiting and retaining top talent to drive innovation and execute its transformation; return the company to sustainable, profitable growth.

Diebold's growth strategy is focused largely on providing software-oriented services; the company now generates more than 55%of its revenue from services supporting its product lines.

The company has been taking steps to become more efficient in its manufacturing, procurement and logistics, and product development, as part of a multiyear program aimed at reducing its costs. Its efforts have included consolidation of its manufacturing and distribution operations in the EMEA (Europe, Middle East, and Africa) region, as well as job cuts.

Mergers and Acquisitions

Diebold continued to expand its expertise in financial security beyond North America in 2012. That year the company acquired GAS Tecnologia, an Internet banking, mobile banking, and online payment security company based in Brazil. GAS secures nearly 70% of the Internet banking transactions in Brazil by serving many of the country's major financial institutions. The purchase complements Diebold's existing operations in Brazil, which serve the financial, commerce, industry, government, and health care segments. Also that year the company acquired Altus, a Turkish provider of IT services to the financial industry.

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Diebold, Incorporated

5995 Mayfair Rd
North Canton, OH 44720-1597
Phone: 1 (330) 490-4000
Fax: 1 (330) 489-4024


  • Employer Type: Public
  • Stock Symbol: DBD
  • Stock Exchange: NYSE
  • President and CEO: Andy W. Mattes
  • EVP and COO: George S. Mayes
  • Chairman: Henry D. G. Wallace

Major Office Locations

  • North Canton, OH

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